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Clinical Service Manager - Head to Health Townsville

Neami National

“Full citizenship for all people living with a mental illness in Australian society”

Townsville Head to Health (HTH), funded by Northern QLD PHN through the Australian Government’s PHN program, will be a front door for people over 18 to access mental health support. The centre will assist people experiencing high levels of distress or suicidal crisis, by providing accessible community mental health supports.

Service delivery will reflect principals of Trauma Informed Care and Recovery Oriented practices and be guided by extensive co-design processes.

The CSM will ensure that HTH provides safe and effective immediate and short to medium term responses to adults experiencing a crisis or significant distress. As the CSM you will Initiate, lead, and coordinate strategic partnerships within the community, including with Public Mental Health Services, local government, community housing, and health and welfare providers, to improve health and wellbeing outcomes for consumers. In collaboration with partners, staff and consumers, the CSM will identify service gaps and develop appropriate models of service delivery to address these gaps. The CSM will take a lead role in the assessment, planning, implementation, and evaluation of the AMHC and will the support of the Regional Manager.

About the Role

  • Full Time
  • Maximum Term Contract until 30 June 2023
  • Health Professional and Services Award Level 4 From $112,075 - $130,004 (Above Award)
  • Location: Head to Health Townsville

Core duties

  • Promote Neami’s culture of practice, which is underpinned by the principles of Collaborative Recovery. Ensure that a consumer-centred approach is used in the provision of intake, assessment, and referral services
  • Provide clinical oversight and positive leadership for the AMHC, to ensure all staff within the team work together to achieve excellence in service delivery, within the available resources
  • Facilitate a strong clinical governance culture within the team, where each practitioner takes responsibility for their own decision making and quality improvement activities, whilst supporting the clinical governance framework of Neami. Including monitoring and evaluation to ensure Neami’s internal audits and external accreditation requirements are met

What you will bring to the role:

  • Experience in managing programs (preferably mental health recovery programs)
  • Experience in providing staff supervision
  • Experience working in cross cultural settings, especially with first nations people
  • Experience working within a recovery-oriented service
  • Excellent communication skills
  • Computer literacy and written communication skills

Mandatory requirements:

  • Formal tertiary qualification as a Registered Psychologist, Occupational Therapist, Registered Nurse or Accredited Mental Health Social Worker.
  • Current annual practicing certificate from the Australian Health Practitioner Regulation Agency essential, or a Social Worker with eligibility to register with the Australian Association of Social Worker
  • Current QLD Bluecard
  • Australian Working Rights
  • Drivers licence
  • Police check – disclosable outcomes considered

Why work with us?

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including paid parental leave, a monthly accrued day off, generous long service leave, wellness and gratis leave
  • Employee Assistance Program (EAP)

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description please contact:

Adam Weatherill, Regional Manager Queensland: M 0410 051 936

Applications remain open until successful applicant identified

No recruitment agencies candidates need apply

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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