About the Organisation

Northside Community Service is a not-for-profit, community-based organisation. We’ve been supporting our community in North Canberra – and beyond – since 1976. We’re a progressive and modern community organisation that embraces diversity, social justice and advocacy for those in our community whose voices are often unheard.

Northside supports young children through our high-quality early education services, children and young people through our youth programs and family support services, older citizens through our aged care services and support programs, and the wider community through our housing, community development, outreach and volunteer programs.

About the role

Northsidenow has a fantastic opportunity for a Receptionist and Administration Assistant to join their team in Canberra on a full-time, permanent basis.

Reporting to the Chief Financial Officer, you will be the first point of contact for Northside to assist the general public and clients with general program and venue hire enquiries, providing efficient customer service and administration support.

Your key responsibilities and duties will include (but not be limited to):

• Perform front office services for Northside Head Office, receiving and forwarding phone calls, greeting and assisting clients at the front desk or directing them to the appropriate program staff member as required.
• Responsible for venue hire administration.
• Provide general administrative support to Northside including but not limited to daily collection and distribution of mail, prepare and deposit banking, assistance with preparation of bulk mail outs.
• Process Accounts Receivable transactions received at front office.
• Provide high quality and consistent customer service to all internal and external clients and provide a climate of hospitality and welcome to clients and visitors by presenting a personal image of warmth, service and professionalism.

For full list of responsibilities and duties, please refer to the position description.

About You

To be considered for this position you will have an Associate Diploma in Business Administration or similar field with relevant experience (minimum 1 year); or relevant certificate in Business Administration or similar field with substantial experience (minimum 3 years).

You will have a demonstrated ability and experience in providing exceptional customer service. With well-developed teamwork skills, you will have the ability to work collaboratively as part of a team, or independently, to prioritise and undertake duties.

A confident and effective communicator, you will have well-developed written and verbal communication skills.

As a highly organised individual, you will have a professional, ethical and mature approach to work and experience in computer administration, including MS Excel and MS Word.

You will also have experience in cash handling and preparation of banking.

Although not essential, any experience in a not-for-profit environment or with a community/children's service-related organisation would be highly regarded.

About the Benefits

This is a unique opportunity to bring your customer service and administration skills to a passionate not-for-profit organisation that's improving the lives of people across North Canberra.

Northside is offering an attractive hourly rate $32.60 - $34.04 per hour plus super and salary packaging available!

You would also benefit from salary packaging options and highly flexible work arrangements, to suit your needs. Free car parking is also available on-site.

Employment with Northside

Northside Community Service is a child-safe organisation. The recruitment process will include questions related to previous workplace performance and understanding of child safety requirements, including Mandatory Reporting requirements and Northside’s obligations under the ACT’s Reportable Conduct Scheme. Successful candidates will be required to undergo screening (Working with Vulnerable People Card and National Police Check) to ensure their suitability to work in child-safe environments.

Northside takes a strong approach to the safety of our team, and those we work with. During the recruitment process, you will be informed about Northside’s approach to safety and asked about your own understanding of managing risk and safety. Successful candidates will be given a thorough induction that will include information and guidance on Northside’s approaches to safety.

Northside Community Service is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse communities and LGBTIQA communities.

A copy of the Position Description is attached.

This is an excellent opportunity to develop new skills & advance your career with an organisation that champions diversity, choice & innovation. Make a positive difference - Apply Now!

Confidential enquiries may be made by contacting Carrie Chappell, Chief Financial Officer on 02 6171 8000 or emailing [email protected], using the subject line: Receptionist and Administration Assistant enquiry via EthicalJobs.