• Term: 12 months (possibility of extension)
• Reports to: Gathering Place Coordinator
• Supervises: volunteers as required
• Work hours: 15 hours per week
• Classification: Social and Community Services Employee, L2 (Social, Community, Home Care and Disability Services Award 2010)
• Location: 32 Nursery Avenue, Frankston, Vic, 3199

About Nairm Marr Djambana

Nairm Marr Djambana is an Aboriginal Gathering Place and Neighbourhood House that provides services, programs and activities for the Aboriginal and Torres Strait Islander community in the Frankston area. We aim to strengthen the health and wellbeing of the fast growing Aboriginal and Torres Strait Islander community and to drive strong social, economic and cultural outcomes for the community.

Our dream is to continue on the journey our Elders started to create a culturally welcoming, safe and accessible space for the Aboriginal and Torres Strait Islander community – a place to gather, connect, heal and have a sense of belonging.

About the role

The Administration Officer is responsible for providing administrative support, including general administration, customer service, compliance and other duties as required.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

All of Nairm Marr Djambana’s staff are expected to be familiar with our organisational values and demonstrate commitment to these values at work.

Key responsibilities

• Customer service  
  • Undertake culturally safe customer service, including answering the phones, responding to emails and referrals, contacting participants via Facebook messenger  
• Administrative duties
  • Administrative support for programs and events
  • General housekeeping
  • Planning meetings and taking detailed minutes
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Maintain and update membership and stakeholder lists
  • Handle all administrative requests and queries from senior managers
• Compliance  
  • Ensure compliance with the Neighbourhood House Program Guidelines and service agreement
  • Ensure compliance with relevant regulatory requirements and organisational policies and procedures
  • Align with our values and guiding principles
  • Maintain a safe and clean workspace in accordance with workplace health and safety requirements
• Marketing
  • Support marketing and promotional activities

Key Selection Criteria

Essential

Qualifications and experience

• Relevant qualifications and/or equivalent experience in the community sector or in a similar role 
• Demonstrated experience working with Aboriginal and Torres Strait Islander communities (highly desirable)
• Satisfactory police check and Working with Children Check
• Valid driver’s license

Skills

• Strong administrative skills including written and oral communication skills
• Organisational skills
• Time management
• Customer service
• Community engagement
• Marketing and promotion
• Proficient in social media, email, word and the internet

Highly desirable

• First Aid Certificate
• Experience working with Aboriginal and Torres Strait Islander communities
• Willing to undertake skills development