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ICT User Support Officer

Community Legal Centres Australia

Community Legal Centres Australia is looking for a great communicator with strong database and data analysis skills and experience working on a helpdesk, to join our team. You’re committed to providing quality customer service, high-quality outputs and you’re a team player, well-organised, flexible and outcome-driven.

We provide several services to 180 independent legal centres, and their staff currently working from home. The majority of our support tickets are to provide user support for, and fulfil requests for reporting on, CLASS, the case management database used by centres, hosted on Azure.

We also support State and Territory peak organisations and funding managers who access the system for reporting.

We also provide a Sharepoint portal supporting Centre accreditation. We are a Mac organisation, running O365 for our internal ICT.

You will bring the following skills and experience:

  • Member focus and commitment to delivering quality client service using a problem-solving approach
  • Great communication and excellent interpersonal skills, and able to engage with CLASS users with a range of knowledge and ability
  • Very proficient with databases and a strong skill level in O365 and other applications
  • Experience working with CLASS and a good understanding of all the features currently available to users
  • A practical understanding of the national data standards and service types and how they relate to the work of Centres

You will need to demonstrate a commitment to high professional ethical standards and a diverse workplace and to working cooperatively and respectfully with Aboriginal and Torres Strait Islander peoples and organisations.

We are small, friendly team and enjoy a generous Enterprise Agreement which provides above Award conditions and a great team culture.

Salary will range between $64,974 and $89,505 depending on experience.

For more information about the position and Community Legal Centres Australia please refer to the position description attached below and the  Community Legal Centres Australia website.

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