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ICT Delivery Manager

Community Legal Centres Australia

About Us

Community Legal Centres Australia (CLCs Australia) is the national peak body for the community legal sector across Australia. We are an independent, non-profit organisation established to support the community legal sector and ensure provision of free and accessible legal and related services to everyday people, including people experiencing discrimination and disadvantage. 

Our members are the State and Territory peak bodies of community legal centres. Together, our organisations represent more than 170 community legal centres, Family Violence Prevention Legal Services and Aboriginal and Torres Strait Islander Legal Services across Australia. 

About the Role

This role has overall responsibility for all ICT service area work.

This will include:

  • Leading the ICT service area and program workflow

  • Ensuring all ICT program work is aligned and delivered to organisational priorities in an efficient and effective manner

  • Providing high-quality services to the Community Legal Centres and the sector

  • Supervising ICT staff, contractors etc

  • Ensuring strong relationships with key sector stakeholders and managing vendors and contracts related to ICT

  • Risk identification, mitigation and management

  • Leading organisational policy and procedures development related to ICT

  • Ensuring compliance to external requirements, internal policies and procedures

  • Providing regular reporting to COO and CEO

  • Contributing to organisational wide systems and procedures

Salary range: $102-107,000 depending on experience.

About You

  • Ten years of experience working in ICT service delivery for a database application including managing:

    • A Helpdesk service
    • End user training and documentation
    • Roadmap development in collaboration with other teams
    • A small team using agile approaches to prioritise and deliver a backlog of data requests, customisations, new feature development, process improvements and training
    • Vendors for feature development including discovery, option assessment, scoping, development, testing and deployment, SLA compliance
    • Budgets
    • Incident response
    • Risk assessment and mitigation, including security and system integration
  • Digital competency including using the Microsoft 365 suite, MS Azure, MS SQL databases, JIRA or equivalent are required

  • Website development experience is desirable

  • Strong communications, collaboration and team leadership/coaching skills

  • Line management experience

  • Knowledge of or experience working in the community legal sector is preferred 

  • Aligned to CLCs Australia values and organisational culture

  • Able to travel within Australia, and to undertake regulatory checks as required (eg Working with Children check)

  • Self-motivated with a strong track record in creating sustainable relationships. Ability to work well with a wide variety of people.

  • Strategic thinker, flexible, adaptable, practical, solutions-focused and collaborative

  • Aboriginal and Torres Strait Islander Peoples are strongly encouraged to apply.

Supporting materials

For more information about the role and Community Legal Centres Australia please refer to the position description attached below and the  Community Legal Centres Australia website.

How to apply

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