Are you passionate about innovation in the delivery of mental health services in Australia? Are you excited to work in a fast paced, dynamic environment? Flexible, work from home position.

• Casual or permanent part-time position available
• 100% Remote office, Work from home
• Exciting technology/healthcare startup

We are growing and growing quick – be part of the mental health solution.

About My Mirror

Our mission is to provide greater access to the more than half of Australians who never obtain support over the life of their mental health issue.

Join the My Mirror team and be part of an accessible, convenient and effective videoconferencing TeleTech mental health service, purpose-built to provide an online solution that can help all Australians - when they need it, from the comfort of their own homes.

You will have the opportunity to operate in a continually evolving start-up environment comprised of like-minded and driven teammates working towards a social goal of delivering affordable, accessible, and convenient mental health support for all Australians.

We welcome and value diversity — in backgrounds and in experiences. To maximise our social impact and address the mental health needs across the country, it is vital that we provide you with the opportunity to contribute your skills, experiences and perspectives in a safe and inclusive environment.

To learn more about our platform, please visit: www.mymirror.com.au

Position specifics:

• The position is available as a casual or permanent part-time
• This role is entirely online meaning that you must be comfortable and autonomous in working from home using Microsoft Teams as the primary mode of communicating with the team.
• You must be an Australian citizen or hold a visa enabling you to work in Australia.
• This role will report to the Customer Success Manager

What will your role look like?

• Managing the first point-of-contact for external stakeholders and customers by phone, email, and fax.
• Undertaking day-to-day administration requirements of My Mirror. 
• Evaluate the performance and effectiveness of services, policies, and programs.
• Explore a range of possibilities and creative alternatives to contribute to system, process, and business improvements
• Implement, coordinate, and evaluate referrer and key stakeholder related functions and activities. 
• Promote the role of sound financial management and its impact on organisational effectiveness
• Create a culture that embraces high quality client service across the organisation, ensuring that management systems and processes drive service delivery outcomes
• Supporting Medicare claims through Mirror’s claiming system. 
• Coordinating correspondence with GP, Psychologist, and other interested parties. 
• Implementation of excellent succession planning processes so that all members of the Customer Success team are across all active team tasks and can be “interchangeable” to ensure the broader organisational needs are met. 
• Daily handover communications between rostered staff and incumbent staff to ensure streamlined business flow. 
• Implementation of horizontal operation across the My Mirror team to support the day-to-day tasks of the whole company. 

Experience required

The ideal candidate will have;

• 2-3 years of customer service experience or equivalent
• Is extremely customer-focused and is comfortable speaking with a range of stakeholders
• Has a passion for innovation in healthcare, especially digital health!
• Thrives in a fast paced, dynamic start up environment
• Is adaptive and flexible to changing circumstances, situations, and environments
• The ability to identify and align business or task priorities, plan effectively and re-prioritise as needed
• Demonstrated experience and high level of skill in a variety of online/technology modalities
• Undertakes objective, critical analysis to draw accurate conclusions that recognise and manage contextual issues.

Desirable

• Exposure to health or humanities-related sectors
• Experience in a range of different customer service programs and tools (such as Jira Service Desk, Asana, Microsoft Teams)
• Understanding of healthcare payment systems
• Experience working in the Tech/Software/Start-up space