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Customer Liaison Coordinator

MSWA

About us

MSWA provides vital support and services to people living with all neurological conditions in Western Australia.  This includes people living with multiple sclerosis (MS), stroke, Parkinson’s disease, Huntington’s disease, motor neurone disease and acquired brain injury.

When you join MSWA, you join a team of over 800 professional staff who are dedicated to helping Western Australians living with a neurological condition achieve better outcomes.

Find out more about what we do by visiting mswa.org.au

The Opportunity

We are currently seeking applications for a Customer Liaison Coordinator to join us on a full time basis based in our Rockingham/Mandurah office. The Customer Liaison Coordinator is the main point of contact for our customers and their families and is central to assisting the Customer to achieve their defined goals.

This role introduces the Customer to MSWA services and provides a high level of support regarding the Customer’s National Disability Insurance Scheme (NDIS) package. An important part of the role is the prompt and accurate coordination of customer services and budget – high-level customer service along with attention to detail are essential.  

About you

Whilst experience or qualifications in Disability Services are desirable, it’s essential that you possess:

  • A high level of interpersonal and communication skills
  • An empathetic approach to our customers, and an ability to build trust and rapport
  • Administrative skills with the ability to multi-task in a dynamic environment
  • Attention to detail
  • Exceptional time management and organisational skills for prioritising your workload and meeting conflicting deadlines in a busy and demanding environment
  • A Current “C” class driver’s licence is essential to attend customer homes and MSWA offices
  • A current Police Clearance – less than 6 months’ old (or willing to obtain)

Apply Today!

For a confidential discussion, please contact Geoff Hutchinson on (08) 9365 4879.

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