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Client Service Advisors x3

MSI-Asia Pacific

We're looking for passionate and empathetic Client Service Advisors who will be working in our National Support Centre based in Melbourne's CBD. We are looking for people with an empathic manner and an understanding tone who will make clients feel at ease when calling to book services. You will be responsible for answering incoming calls and supporting the booking process for the 17 clinics Marie Stopes Australia runs across VIC, QLD, NSW, ACT, and WA.

About us

Marie Stopes Australia is the only national, independently accredited safe abortion, vasectomy and contraception provider helping women and men take full control of their reproductive lives. For almost 20 years, we have cared for more than 600,000 Australians by giving them access to sexual and reproductive health services and provided life-changing family planning services to more than 25,000,000 people across the globe each year.

Our vision is to help all Australians take control of their sexual and reproductive health, and we can't do this without passionate and committed staff.

What we want you to do:

  • Act as the first point of contact for all clients via telephone
  • Support bookings for procedures offered by the Clinics: Medical Abortions, Surgical Abortions, Vasectomies and long-lasting Contraception
  • Ensure high levels of internal processes, communication and data integrity are maintained
  • Ensure patient confidentiality

What We Need:

  • Fantastic customer service skills and experience
  • Exceptional verbal and written communication skills
  • Professional telephone manner
  • Confidence using MS Office and database management systems
  • Ability to work autonomously and within a team environment
  • An understanding of the importance of confidentiality
  • Ability to work to targets and KPI's

What we'd like to see (but aren't essential):

  • Interest in reproductive, sexual, and women's health
  • Experience from the health sector
  • Telephone triage experience
  • Previous experience in a high volume contact centre

What we're offering:

  • 3x Contracts Available: Full Time, Part Time, Casual (Shift Pattern Monday - Sunday 7am-7pm)
  • A supportive team environment
  • $22.33 Per Hour | 25% Additional Casual Loading Applies on Casual Contracts
  • Bonus | Up to $500 Quarterly, based upon performance
  • Salary Packaging (considerably reducing your tax)
  • Employee Assistance Program
  • Employee Discount Platform

Who you're joining

At MSA we believe in children by choice, not chance. Our vision is to help all Australians take control of their sexual and reproductive health, and we can't do this without passionate and committed staff. We believe that diversity makes a better workplace, so we're an equal opportunity employer.

To be eligible for this position you must have an appropriate Australian work visa. Marie Stopes Australia does not provide work visa sponsorships.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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