Selection Criteria

Essential: 

1. Extensive experience in delivery of case coordination/case management services to refugee and humanitarian entrants from a variety of culturally and linguistically diverse backgrounds.
2. Demonstrated understanding of case management practices and principles in the human services not for profit sector.
3. Experience in coordinating, planning and facilitating support groups and activities.
4. Experience in coordinating, planning and facilitating information sessions and workshops for clients on areas aligned to client needs and the nine national priority settlement framework outcomes.
5. Well-developed verbal, written and interpersonal communication skills, including capacity to write quality case notes and maintain client data together with the ability to liaise, engage, consult and negotiate with a culturally diverse range of clients and stakeholders.
6. Demonstrated ability to plan, prioritise and organise workloads in order to meet competing demands and timelines.

Desirable: 

1. Possession of a language other than English (Dari, Hazaragi and/or Farsi particularly desirable).
2. Experience and understanding of the DSS  - DEX reporting system or online client management and reporting systems