Job Summary
- Applications close:
- Job posted on: 9th Jun 2022
- Regional NSW > Bathurst
Mary MacKillop Today is a ministry of the Sisters of St Joseph, formed through the merging of Mary MacKillop International, the Mary MacKillop Foundation and the Josephite Foundation. Through Mary MacKillop Today, the vision of Australia’s first Saint and of the Sisters of Saint Joseph is being realised. In the spirit of Mary MacKillop and the Rev Julian Tenison Woods, we work in partnership to help create generational change through the teaching of practical life skills to women, men and children in Australia and overseas.
Mary MacKillop Today’s (then known as The Josephite Foundation) and its first No Interest Loans Scheme (NILS) in Bathurst was established in 1998 by the Sisters of St Joseph Diocese of Bathurst to promote financial inclusion and provide marginalised people in rural areas access to fair and affordable finance. NILS is a Circular Community Credit Model established by the Sisters of Good Shepherd in 1981 and was based on a commitment to upholding individual dignity and respect.
Since becoming an accredited NILS program through Good Shepherd Microfinance, Mary MacKillop Today has established 3 additional NILS based in Cowra, Lithgow and Young covering an area over 37,000 km².
In addition to providing loans, Mary MacKillop Today staff take a people-centred approach to clients and address any issues that might be affecting their financial capability, including assisting clients to access documents, Financial Capability and Budget Coaching, and referral to other agencies.
The Client Support Officer supports the delivery of the No Interest Loans Scheme (NILS) in partnership with Good Shepherd Microfinance. The Client Support Officer will assist the team in conducting administrative tasks involved in managing the loans process once loan applications have been assessed, establishing and maintaining relationships with our clients, and assisting with general administrative tasks such as answering the phones, filing documentation, and booking appointments.
The main areas of responsibilities of the Client Support Officer include:
Administration of loan applications
Respond to loan enquiries
Office Administration
Team requirements
Compliance
The Employer reserves the right to vary this position description in response to its changing needs.
This position is a part-time role (approximately 36 hours per fortnight) based in Bathurst, and reports to the Microfinance Team Leader of Mary MacKillop Today. This role is covered under the Social, Community, Home Care and Disability Services Industry (SCHADS) Award - Level 3.
The working environment at Mary MacKillop Today is informal but professional, with very high standards of output and delivery. We are a happy, enthusiastic and energy filled group, with a positive values-driven culture.
This is classified as a Contact with Children position and therefore subject to child-safe recruitment screening.
Mary MacKillop Today is committed to achieving an inclusive and diverse workforce.
In 2021, Mary MacKillop Today was awarded as one of the Voice Project's Best Workplace organisations that have achieved exceptional levels of employee engagement and satisfaction.