ABOUT WESTERN SYDNEY COMMUNITY LEGAL CENTRE

WSCLC’s Central West Contact Service (CWCS) program provides a safe space for children from families experiencing conflict to spend time with the parent they are not currently living with. The service also provides a safe place for children to go from one parent to another parent (changeover) whilst providing safety to both parents and children.

The service operates in a context of significant family conflict and high emotions.

ABOUT THE ROLE

The Contact Supervisor provides supervision during contact and changeover visits for clients of CWCS for one day per week.

As a Contact Supervisor, you will be working with vulnerable families who are currently involved in the Family Law proceedings. Its imperative that staff needs to be calm, impartial, possesses a high level of resilience, and seeks to be part of a team of skilled and dedicated professionals.

PLEASE BE NOTIFIED: WEEKEND ROLE WHERE THE DAY WILL ALTERNATE BETWEEN SATURDAY AND SUNDAY.

WHAT'S ON OFFER

• Be part of making a difference in the local community, making recommendations relating to aspects of the contact to achieve better outcomes helping venerable community obtain justice.
• Increase take home pay with Salary Packaging.
• Employee Assistance Programme.
• Training will be provided.
• Opportunities for career progression.
• Extra income over a weekend.
• Location of Employment: Parramatta, Harris Park,
• Status:Part-Time must be available to alternate between Saturday (8.30 am – 5.30 pm) and Sunday (8.30 am – 2.30 pm)
• Remuneration: Social, Community, Home Care & Disability Services (SCHCADS) Industry Award 2010, Level 3 Pay point 1 (plus 10.5% Superannuation).
• Accountability: Contact Manager

Key Responsibilities

Supervisors provide supervision assistance during contact and changeover visits for clients of Central West Contact Service. The Supervisor will need to maintain up to date knowledge on policies and procedures around these visits and maintain full confidentiality. The successful candidate will also need to be able to remain impartial and assist in facilitating these visits. This role is also required to take notes of observations and de-brief with their supervisor on a frequent basis.

Selection Criteria

Qualifications

• An understanding of reporting requirements and the laws governing NSW Child Protection Services
• Excellent interpersonal skills including capacity for empathy, compassion, and understanding
• Tertiary qualification relevant to working with children/young people and families, e.g. social sciences, psychology, welfare, youth work, child family related field is essential
• 1 to 2 years’ experience working with children/young people

Essential Skills and Experience

• Experience in working with families in high conflict.
• Understanding of child development and issues.
• Excellent communication skills and demonstrated ability to communicate in an authoritative manner when required.
• Demonstrated ability to self-manage emotions in difficult circumstances.
• Experience in writing observational notes in a concise, neutral and accurate manner.
• Experience working with and an understanding of the needs of people of culturally and linguistically diverse backgrounds, Aboriginal People and /or Torres Strait Islanders, people with disabilities or other people who may face disadvantages in accessing services.
• Understanding of the impact of mental health, drug and alcohol issues and parental alienations on families.

Desirable

• First Aid Certificate

Essential Requirements

• Working with Children Check
• NSW Police Clearance
• Covid Vaccination certificate