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Contact Supervisor

Western Sydney Community Legal Centre Limited

About US

WSCLC’s Central West Contact Service (CWCS) program provides a safe space for children from families experiencing conflict to spend time with the parent they are not currently living with. The service also provides a safe place for children to go from one parent to another parents (changeover) while providing safety to both parents and children.

The service operates in a context of significant family conflict and high emotions. Staff need to be calm and impartial.

About the role

The Contact Supervisor provides supervision during contact and changeover visits for clients of CWCS for one day per week. The day will alternate between Saturday and Sunday.

A current Working with Children Check and National Police Check is required.

  • Regular Location of Employment: Parramatta, must be available to alternate between Saturday (8.45am – 5.30pm) and Sunday (8.45am – 2pm).
  • Status: Part Time
  • Remuneration: Social, Community, Home Care & Disability Services (SCHCADS) Industry Award 2010, Level 3

Key Responsibilities

The casual team members provide supervision assistance during contact and changeover visits for clients of Central West Contact Service. The team member will need to maintain up to date knowledge on policies and procedures around these visits and maintain full confidentiality. The successful candidate will also need to be able to remain impartial and assist in facilitating these visits. This role is also required to take notes of observations and de-brief with their supervisor on a frequent basis.

Selection Criteria


  • Final year student or undergraduate Degree in Social Sciences.

Essential Skills and Experience

  • Experience in working with families in high conflict.
  • Understanding of child development and issues.
  • Excellent communication skills and demonstrated ability to communicate in an authoritative manner when required.
  • Demonstrated ability to self manage emotions in difficult circumstances.
  • Experience in writing observational notes in a concise, neutral and accurate manner.
  • Experience working with and an understanding of the needs of people of culturally and linguistically diverse backgrounds, Aboriginal People and /or Torres Strait Islanders, people with disabilities or other people who may face disadvantages in accessing services.
  • Understanding of the impact of mental health, drug and alcohol issues and parental alienations on families.
  • Current Working with Children Check Clearance and National Police Check.


  • First Aid Certificate.

To submit your application, click Apply Now.

How to apply

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