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Community Engagement Officer

Mission Australia
  • Perm full time
  • Location: Rokeby, Tas
  • Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a national Christian charity that has been standing alongside Australians in need since 1859. Our vision is for an Australia where all of us have a safe home and can thrive.

We deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Given the right support, we believe everyone can reach their full potential. That’s why we stand together with Australians in need, for as long as they need us.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

Mission Australia Housing (MAH)

Mission Australia Housing is an established and progressive, Tier One National Community Housing Provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.

We seek to offer a pathway away from homelessness by providing good-quality housing that enable people to participate in their communities.

Your Opportunity

Mission Australia has been providing Housing services to Tasmania for 12 years and took on the management of 500 properties in Southern Tasmania in 2013. This role will be actively involved in Mission Australia Housing’s growing portfolio in Tasmania and will require strategic vision and successful delivery through collaborative teamwork

The Community Engagement Officer will be responsible for building and delivering a Community Engagement Plan with tenants, residents, the surrounding community, support services, and with internal and external stakeholders. The Community Engagement Plan will form part of the local Community Development Plan with a ‘whole of community’ approach.

Your key responsibilities will be to:

  • Actively encourage team members to engage with tenants to encourage participation in Housing and Community programs and initiatives
  • Manage informal and formal appeals and complaints with your regional team with a view to empowering tenants and residents
  • Enable successful community and tenant engagement activities through clear community development planning objectives
  • Provide input into tenant communications with the local Community Development team, Operations team and the Communications Officer to tailor engaging communication
  • Contributes to local area planning and managing engagement projects
  • Create and build constructive strengths-based relationships with residents and community stakeholders

Requirements for Success

  • Tertiary qualifications in a related field.
  • Extensive experience in community development/engagement, community housing or community services.
  • Understanding of government contracting and funding mechanisms.
  • Demonstrated analytical and problem-solving abilities. 
  • Demonstrated high-level written and oral communication skills.  
  • Demonstrated ability to act with initiative and create solutions to presenting problems that meet a range of stakeholder’s needs.
  • Experience working with and for communities in a self-reflective and creative way that facilitates community self-determination.
  • Experience in community consultation, conflict resolution, facilitation, partnership development and project management. 
  • Legislative knowledge and adherence: ability to work in accordance with the Privacy Act, EEO and Anti-Discrimination
  • Ability to work independently and collaboratively using principles of integrated service delivery

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

Mission Australia’s innovative and supportive values-based culture will ensure you feel rewarded as you help Australians in need and develop in your career.

  • Our range of employee benefits includes:
  • Not-for-profit salary packaging, reducing your taxable income (details via AccessPay)
  • Generous discounts with hotels, travel and health insurance and major retailers
  • Free access to external, confidential counselling services and support from Mission Australia chaplains.

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email [email protected] using the subject line: Community Engagement Officer enquiry via EthicalJobs.

How to Apply

To be considered for this opportunity, please click ‘Apply now’ and send your cover letter and resume today. As a committed Circle Back Initiative employer, we will respond to your application.

For more information, feel free to view the PD - Community Engagement Officer TAS 2021_V1.pdf. For further information about working with us visit Working for Mission Australia. 

Please send through your application as soon as possible as shortlisting may occur prior to the close date.

How to apply

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