• Permanent – Full Time
• Location: Rokeby, Tas  
• Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a national Christian charity that has been standing alongside Australians in need since 1859. Our vision is for an Australia where all of us have a safe home and can thrive.

We deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Given the right support, we believe everyone can reach their full potential. That’s why we stand together with Australians in need, for as long as they need us.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

Your Opportunity

Mission Australia Housing is on the lookout for a Client Service Officer - Reception who has a passion for customer services to provide front desk & concierge services to clients and stakeholders of Mission Australia Housing and support the daily office functions of the organisation. This role requires you to work with clients from various background in a patient and understanding manner, ensuring that you are maintaining a professional and welcoming attitude throughout the day.

Your key responsibilities will be to:

• Provide high quality front of house customer service, ensuring that all clients are supported.
• Provide reception and phone support and act as a first contact point in client’s housing requirements.
• Respond to client and stakeholder queries regarding the services of MA Housing.
• Ensure clients are treated fairly and respectfully and are fully informed of all decisions affecting them.
• Complete a range of administration tasks in support of assets and tenancy teams, including file management, invoicing, and mail sorting.
• Maintain positive and constructive relationships with clients, tenants, stakeholders and staff.

Requirements for Success

• Understanding of the social housing sector and issuing facing low to moderate income earners in Australia.
• Ability to work with complex clients including those that may be experiencing high stress and de-escalate situations.
• Maintain a strong, transparent and fair social housing system for people most in need.
• Experience with Microsoft Office products – Word, Outlook, Excel etc.
• Satisfactory Criminal Record Check and Working with Children Check.
• Senior First Aid Certificate, or willingness to get it.
• Ability to manage a large number of competing priorities.

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

Mission Australia’s innovative and supportive values-based culture will ensure you feel rewarded as you help Australians in need and develop in your career.

• Our range of employee benefits includes:
• Not-for-profit salary packaging, reducing your taxable income (details via AccessPay)
• Generous discounts with hotels, travel and health insurance and major retailers
• Free access to external, confidential counselling services and support from Mission Australia chaplains.

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email [email protected] using the subject line: Client Service Officer - Reception enquiry via EthicalJobs

How to Apply

To be considered for this opportunity, please click ‘Apply for this job’ and send your cover letter and resume today. As a committed Circle Back Initiative employer, we will respond to your application.

For more information, feel free to view the  PD - Client Service Officer_Reception .pdf. For further information about working with us visit Working for Mission Australia.

Applications for this role will close on the date advertised but please send through your application as soon as possible as shortlisting may occur prior to the close date.