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Manager Practice Development - Heidelberg

Mind Australia
  • Opportunity to provide practice leadership and direction to ensure delivery of high quality mental health services across the organisation
  • Permanent role | Full time
  • Work from Home & Heidelberg Location

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Research, Advocacy & Policy Development Business Unit has a national focus, it provides strategic and operational leadership for investment in research and evaluation, business development, clinical governance and policy and advocacy. In line with a growth strategy, Research & Advocacy is responsible for developing and delivering on a five-year plan for advocacy and social change.

We are seeking an experienced, passionate Manager Practice Development for a permanent, full time opportunity at our Heidelberg office with the flexibility of working from home. Managing a small team, you will provide practice leadership and direction for delivery of high quality mental health services as well as manage practice development, service innovation, quality and improvements across the organisation.

Key responsibilities

  • Manage implementation of the Practice & Clinical Governance Framework and develop a high standard of service delivery and practice.
  • Support Managers and employees on a range of practice issues to deliver recovery oriented, best practice within services.
  • Build strong working relationships with stakeholders to enable planning, management, development, and review of practice and quality issues.
  • Research best practice approaches, ensure advice and training delivery is reflective of standards, and coordinate analysis and review of incidents.
  • Facilitate consistency of practice and knowledge sharing by contributing to development and implementation of new service models and practice guidelines.

What you’ll bring

  • Tertiary degree qualifications in Mental Health, Psychology, Social Work, Social Policy or other health related field.
  • Proven understanding of Mental Health, Community Services, Healthcare and Government sectors.
  • Demonstrated senior practitioner experience in service provision, service delivery models and practice frameworks.
  • Strong knowledge of leading quality systems, service development and people management in a complex environment.
  • High-level relationship management, communication and negotiation skills.


  • Attractive Not For Profit Salary Packaging benefits.
  • Flexible work arrangements - opportunity to work from home.
  • Learning, development and career opportunities.


To obtain a position description and apply online visit Jobs@Mind - reference number 14827.

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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