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Customer Service Administrator, Mental Health - Bendigo

Mind Australia
  • Newly created opportunity
  • Permanent part time (19 hours per week)
  • Bendigo based

Mind Australia Limited is one of Australia’s leading community-managed specialist mental health service providers. We have been supporting people dealing with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years. Mind is committed to diversity and social inclusion.

About the role

Based in Bendigo, Victoria, The Way Back is a non-clinical service that provides psychosocial support to people experiencing a suicidal crisis or have attempted suicide. Our goals are to support at risk individuals to stay safe, build their capacity for self-managing distress and improve mental wellbeing.

Bringing your high level of communication skills you will deliver exceptional customer service, respond to email/phone queries, schedule appointments and provide administrative support to the wider team. Flexibility as to the work days and hours will be negotiated with the successful applicant.

Duties

  • Ensure high quality and welcoming customer experience
  • Appointment scheduling and providing administrative support
  • Data entry, maintenance of client records, data analysis

What you’ll bring

  • Ability to build rapport with internal and external stakeholders
  • Experience in customer service and data entry
  • Strong analysis and data understanding, able to work with large datasets
  • Qualifications in the areas of customer service, data entry and administrative/medical environment or other relevant fields
  • Driver’s licence and Working with Children check or willingness to obtain

Why Mind Australia?

  • Join a Not For Profit truly living its values
  • Flexible working arrangements
  • Learning, development and career opportunities
  • Generous Not For Profit salary packaging benefits

Interested?

To obtain a position description and apply online click on Apply Now - reference number 12945.

We welcome applications from Indigenous Australians, people with a lived experience of mental ill health and recovery, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Apply Now

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