• Be the first point of contact for a team supporting and empowering people with mental ill health
• Permanent| Full time role
• Bendigo Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 45 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Adult and Older Adult Mental Health and Wellbeing services, also refer to as “Locals”, are a key recommendation from Victoria’s Royal Commission into the mental health service system’s transformation. The Locals will act as the ‘front door’ service to the mental health system and will provide a continuum of care and support, including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach. These services will have a ‘no wrong door’ policy, ensuring accessibility to all individuals seeking support.

We are seeking a professional, self-motivated Administration Support Officer for a permanent, full time opportunity to provide high level reception and administration support in the Bendigo area. You will ensure that Locals is perceived as friendly and welcoming in a role that is generally about supporting the team with all administrative tasks. This role is essential to support the delivery of front line care provided by a multi-disciplinary team.  

Key responsibilities

• Reception duties including answering phones, booking and confirming appointments, dictaphone transcribing of medical reports and preparation of new client files.
• Provide exceptional customer service to meet and greet people, families, friends and visitors.
• Provide information to people and their families and friends presenting to Locals, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
• Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance.
• Oversee all Medicare billing, batching and electronic claims, and ensure compliance with Medicare and other statutory requirements. 

What you’ll bring

• Certificate IV in Business Administration and/or experience in administrative support in the Health, Medical or Community Services sector.
• Strong organisational skills and ability to work under pressure to meet tight deadlines incorporating effective planning, time management, resourcing, facilitation and achieving quality outcomes therefore attention to detail is essential.
• Broad experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings.
• Maintain personal integrity in handling sensitive client data.
• Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture.
• Experience in using Pracsoft, Best Practice, Tyro, and Medicare billing Systems is desirable
• Mandarin, Cantonese and other Asian language skills are highly regarded 

Benefits

• Salary packaging up to $15,900 and additional remote area benefits may give you access  to further salary package certain expenses such as rent, mortgage interest, residential utilities, and property purchases.
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Learning, development and career opportunities.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495617. Please contact the person below for more information. 

Melissa Asta –Team Leader

[email protected]         

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.