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Outreach Worker

  • Full-time, fixed-term (1/2/2021) - Lyneham, ACT
  • Be part of a large, recognised provider of mental health and disability services across Victoria, the ACT, Tasmania, Queensland and New South Wales
  • Opportunity to observe positive outcomes and make a difference in the lives of individuals living with mental illness
  • Access to ongoing support and development opportunities
  • Attractive salary packaging benefits available

About this opportunity

The Step Up Step Down Program, managed in partnership with ACT Mental Health, Justice Health and Alcohol and other Drug Services, is a 24-hour residential mental health program that aims to prevent relapse and assist adults in recovery from an acute episode of mental illness. Our focus is on recovery and supporting individuals to live independent and fulfilling lives in the community.

Under the direction of Step Up Step Down coordinators, the Outreach Worker will be expected to manage a caseload to engage participants through providing face-to-face support visits to provide the best possible support and develop trusting relationships. The Outreach Worker will be responsible for taking part in developing tailored plans to incorporate specific individual goals identified to achieve participant recovery, health and wellbeing. It is expected that the role will also support in managing operational and administrative requirement such as records maintenance and regular note-taking and any other administrative work relating to case management. This role will also ensure in promoting the integrity of indigenous psychosocial rehabilitation services.

The programs aim to improve mental health outcomes for the target group as well provide opportunities to increase knowledge, skills and confidence to manage future crisis through increased awareness of, and capacity to access, community resources and support networks, as well as education and training and employment where appropriate.

Evidence of the development of personal resources of participants is measured using valid recognised outcome measures. The service targets people over 18 years of age who experience mental illness and operates 52 weeks per year with service delivery hours matched to the needs of the target group.

Skills & qualifications

  • Qualifications in social science, community support or similar discipline, or relevant experience
  • Demonstrated experience in a similar program or in Mental Health will be advantageous
  • Strong understanding of the psychosocial rehabilitation model
  • Comfortable working autonomously as well as an active team member
  • Highly developed communication and interpersonal skills, excellent organisational skills
  • An understanding and demonstrated commitment to social inclusion and diversity
  • Ability to work with culturally and linguistically diverse communities and individuals
  • Current valid driver's licence
  • Satisfactory Police Records Check and Working With Vulnerable Persons Check, prior to commencement

About Wellways

Wellways works with people with mental illness and other psychosocial disabilities, their families and friends to improve their wellbeing and to gain inclusion into communities. We provide this support through recovery, education and advocacy programs and provide a range of innovative rehabilitation programs. We currently employ over 450 staff and work across multiple sites within Victoria, Tasmania, New South Wales, Queensland and the ACT.

To view the position description and apply, click apply now.

For a confidential discussion about the role, we encourage you to contact Manon Keir - Coordinator, Step Up Step Down on 02 6245 6400

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people.

All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.​

"Aboriginal and Torres Strait Islander people with a lived experience are encouraged to apply"

How to apply

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