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Consumer Directed Services Rosterer - Geelong

  • Exciting fixed-term contract opportunity: 6 or 12-month contracts available
  • SCHADS 3.1 Schedule B + superannuation + salary sacrificing
  • A rewarding career with a nationally recognised provider of mental health and disability services

About Wellways

Wellways Australia exists to help all Australians lead active, fulling and inclusive lives in their community. We achieve this by supporting and working with individuals, families and the community to help them imagine and achieve better lives. We advocate for change to ensure people have access to the best possible care and information when they need it. We provide a wide range of services and assistance for people with mental health issues, disabilities, youth and older Australians and those requiring community care.

About the program

Consumer Directed Services (CDS) refers to services which are led and funded by individual consumers. It provides participants with choice, control and flexibility. This includes supports such as the National Disability Insurance Scheme. These services provide support, care and access to services and technology for Australians with disabilities as well as their families and carers.

About the role

Wellways is seeking a CDS Rosterer who will be responsible for organising appropriate staff, briefing staff on responsibilities and shift requirements and specifications for each client request in accordance with organisational policy, process and management direction. The role is also required to work as a part of a team and build relationships with the regional team as per regional allocations.

Key responsibilities include, however, are not limited to:

  • Implementing rostering requests with accuracy and efficiency in a timely manner
  • Providing a high level of customer service
  • Ensuring that all case noting is up to date, comprehensive, accurate, compliant and secure
  • Managing a shared rostering inbox and responding to emails in a professional and timely manner
  • Developing relationships with both staff and participants

Skills & experience:

  • Operating a range of computer-based applications including Carelink Software, Outlook, Skype and Microsoft Office Suite
  • Previous customer service and administration experience

Pre-employment requirements:

Benefits & culture

Wellways supports an inclusive approach in both the workplace and community where everyone can imagine and achieve their goals and potential. This is your opportunity to join a nationally recognised organisation with over 2,000 staff members across 93 sites where you can gain access to ongoing support and opportunity for career development.

  • Salary packaging to increase your take-home pay
  • An Employee Assistance Program which aims to support and empower employees and their loved ones
  • For a full list of our staff benefits, visit https://www.wellways.org/careers-wellways

To apply and to download a copy of the position description please click on Apply Now.

For a confidential discussion about the role, please contact Marcia Medley - Senior Coordinator- CDS Rostering Vic -Tas on 03 5292 1689.

We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with a lived experience of mental health and disability to apply. Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. ​

How to apply

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