• Full-time, fixed-term opportunities based in Campbelltown, with potential requirements to work from Bankstown
• SCHADS 3.3, Schedule B
• Support individuals to live a fulfilling and meaningful life in their own community
• Rewarding role in a community setting
• Access to ongoing support and development/training opportunities
• Attractive salary packaging benefits available

About this opportunity

The Contact Centre Carer Support Worker is a newly-created role responsible for undertaking intake, assessment and planning services for Carers accessing support provided by the Carer Gateway across South West Sydney and Nepean Blue Mountains. The objective of the role is to work with Carers primarily over the phone to access information, support and referrals relevant to their caring role.

The new Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative Carer services.

Carer Gateway Services consist of six unique service types:

• Carer Support Planning: Intake needs assessment and planning
• Carer coaching
• In-person peer support
• In-person counselling
• Carer-directed support packages
• Emergency respite care

Reporting to the Team Leader working under limited direction, this role will involve:

• Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
• Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework
• Work with carers to establish and implement agreed action plans
• Ensuring the service approach incorporates the following service principles: Carer Focussed, Practical and Flexible, Inclusive
• Creating an environment which Carers will find welcoming, real and inclusive
• Develop support relationships with carers which are positive and are built on Wellways values

About you

You're a passionate, empathetic and caring individual who is looking to make an invaluable positive impact on the lives of others. You relish a challenge and new experience. You're calm, collected and resilient in the face of adversity and are looking to carry these qualities with you to the front line to start helping those in need. You are an independent, proactive thinker and worker but are also able to follow direction/s given by your managers and can work within a tight-knit team.

What do you need?

• Qualifications and/or experience working in community services, allied health or carer/family peer positions
• A current valid driver's license
• Appropriate IT skills
• Right to work in Australia
• Satisfactory Police Records Check and Working with Children Check, prior to commencement
• Applicants having experience and knowledge in psychosocial disability will be at an advantage
• NDIS Orientation Certificate prior to commencement
• Available to participate in out of hours activities as required to undertake the requirements of the role
• Willingness to work set shift 10:00 am - 6:00 pm, with the flexibility to work outside of these hours as required.

Here's your chance to do great things. Don't let it slip by - apply now.

For a confidential discussion about the role, please contact Nicola Lomax on 0439 087 336.

Please note: Only shortlisted candidates will be contacted for an interview. Late applications will not be accepted.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

"Aboriginal and Torres Strait Islander people with a lived experience are encouraged to apply"