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Administrator - Carers Gateway Services

  • Full-time, fixed-term role until 30/06/2024 based in Pymble, NSW
  • A rewarding career with a nationally recognised provider of care, mental health and disability services
  • Attractive Pay + Superannuation + Leave loading + Salary Sacrificing

About Wellways

Wellways Australia exists to help all Australians lead active, fulling and inclusive lives in their community. We achieve this by supporting and working with individuals, families and the community to help them imagine and achieve better lives. We advocate for change to ensure people have access to the best possible care and information when they need it. We provide a wide range of services and assistance for people with caring roles, mental health issues, disabilities, youth and older Australians and those requiring community care.

About the program

Wellways Australia is the Carer Gateway service provider in South West Sydney, Nepean Blue Mountains and Queensland. Carer Gateway service providers provide carers with practical information, advice and support to access services that help them to sustain in their caring role. Carers are people who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or is frail aged. You can read more about the Carer Gateway at www.carergateway.gov.au.

About the role

The Carer Gateway Administration Officer is a newly created role that supports the efficient and effective day to day operations of the Carer Gateway Services offered by Wellways.

Under the support and direction of the National Manager Carer Services Project the role supports the Carer Gateway team with a wide range of administrative, stakeholder engagement and quality activities that assist us to provide excellent support to carers.

Working under limited direction the areas of focus for this role will be:

  • Administration of processes that ensure effective service delivery including customer experience surveys, compliments/complaints register, incident reporting and registration of subcontractors, brokers and suppliers
  • Registering consortium partners, service providers and community organisations to deliver Emergency Respite, Carer Directed Supports and One-Off Practical Supports
  • Reviewing and evaluating the effectiveness of systems and processes relating to participation and co-production to promote continuous improvement and demonstrate effective outcomes Supporting Quality and continuous improvement activities across the program

Benefits & Culture

Wellways supports an inclusive approach in both the workplace and community where everyone can imagine and achieve their goals to their fullest potential. This is your opportunity to join a nationally recognised organisation with over 2,000 staff members across 93 sites where you can gain access to ongoing support and opportunity for career development.

  • Join a brand new and supportive team
  • Onsite formal clinical supervision
  • Salary packaging up to $15,899 per annum
  • An Employee Assistance Program which aims to support and empower employees and their loved ones

For a full list of our staff benefits, visit https://www.wellways.org/careers-wellways

Pre-employment requirements:

How to Apply

To apply and to download a copy of the position description please click on Apply Now & enter ref code: 5004818.

For a confidential discussion about the role, please contact Rachel Lovelock, National Manager on 0438 507 166 or rlovelock@wellways.org using the subject line: Administrator - Carers Gateway Services enquiry via EthicalJobs.

We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with a lived experience of mental health and disability to apply.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

How to apply

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