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Team Leader - Lived Experience Telephone Support Service


Links to Wellbeing is a consortium commissioned by the Adelaide PHN and run in partnership between Neami National, Mind Australia, Skylight and Uniting Care Wesley Bowden. Our vision is to improve health outcomes for children, young people and adults who experience mental health issues across the stepped care framework.

  • Lived Experience Telephone Support Services (LETSS) - Links to Wellbeing
  • Team Leader
  • 0.6 FTE Maximum Term Contract to 30 June 2021
  • SACS Level 6 with generous salary packaging available
  • Location: Links to Wellbeing – Metropolitan Adelaide

The successful applicant will work in consultation with the Team Manager – Service Delivery to recruit, train, direct and supervise a staff team of Lived Experience Peer Workers, ensuring the Links to Wellbeing Lived Experience Telephone Support Service (LETSS) delivers high quality, up to date services.

The Team Leader role will work during the period’ between the hours of 4pm – 12am.

Consortium context

The Links to Wellbeing consortium is a group of mental health and community service providers, consisting of:

  • Skylight Mental Health
  • Neami National
  • Mind Australia
  • Uniting Care Wesley Bowden (UCWB).

The organisations have built upon existing strong partnerships in the primary health and community service sectors.

The Adelaide Primary Health Network have commissioned the Links to Wellbeing consortium to provide a lived Experience Telephone Support Service (LETSS), incorporating web chat.

About Skylight

Skylight Programs deliver a range of recovery-oriented community mental health services by working alongside people experiencing mental illness, family and friends who care for them, and the broader general South Australian community.

Skylight services are developed with input from participants to ensure responsive, effective services that build on strengths, increase resilience and improve mental health.

Essential Requirements

  • A tertiary qualification, diploma or certificate relevant to the health or mental health sectors, and/or extensive work experience in community services.
  • Ability to support staff and team to develop and deliver a peer-led telephone and web chat support service.
  • Ability to use lived experience of mental illness or carer of someone with mental illness.
  • Strong knowledge of ICT software and hardware, ideally including MasterCare EMR, web chat, and general ICT.

For more details or enquiries, please contact Matthea Malcolm on (08) 8378 4100 or mmalcolm@skylight.org.au, using the subject line: Team Leader - Lived Experience Telephone Support Service enquiry via EthicalJobs.

A Job Description is available below or from our website www.skylight.org.au.

Skylight is committed to promoting a diverse workforce and values the experience and skills of Aboriginal and Torres Strait Islander people. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.

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