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Customer Relations Team Members

  • Exciting NFP
  • Several Positions Available
  • Excellent Salary Sacrificing Opportunities

Skylight is seeking to recruit several Customer Relations Team Members (CRT) to support Skylight service delivery within a customer service position. These roles are casual positions, SACS Level 2.

The tasks involved in this role may include but are not limited to, responding to general enquires from participants and members of the community, identifying service needs and creating appropriate service plans for participants and engaging in administrative functions to support organisational requirements. The Customer Relations Team Member will be required to build and maintain respectful and compassionate relationships with Skylight participants.

We would like to hear from applicants able to meet the skills, knowledge and experience required. Please distribute through your teams and networks.

The Successful applicants will have:

  • Tertiary certificate or diploma relevant to the health or mental health area, and/or knowledge and skills gained through work experience commensurate with community mental health service
  • Demonstrated customer service and relations experience
  • Demonstrated high level communication skills including verbal, written and interpersonal
  • Knowledge of Customer Relationship Management databases would be advantageous
  • Need to have or willing to obtain DHS Working With Children Check and Disability Clearance

A position description is attached.

How to apply

To be considered, please address the following questions in a maximum of one page, together with your cover letter and your resume by 5pm Thursday 20th February 2020

  1. What skills you will draw on in delivering customer service to participants as they seek and receive a Skylight service?
  2. Describe a time where you have supported a customer who was experiencing heightened emotion to find a service solution. What was your approach, and how did this enable the organisation to meet the customer’s needs?
  3. Using examples, please demonstrate how you manage priorities in a dynamic service environment?

Skylight is committed to promoting a diverse workforce and values the experience and skills of Aboriginal and Torres Strait Islander people.

Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.

A Job Description is attached and on our website www.skylight.org.au, For more details or enquiries, please contact: Aerlie at (08) 8378 4100 or aerlie@skylight.org.au.

Please submit applications to recruitment@skylight.org.au using the subject line: Customer Relations Team Members application via EthicalJobs by 5pm Thursday 20th February 2020.

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