Skylight is keen to recruit a Customer Relations Specialist. The Customer Relations Specialist key role is the first point of contact for both prospective and existing customers and works to ensure Skylight’s customers receive the best possible service experience. As a Customer Relations Specialist your tasks may include but are not limited to, responding to general enquires from participants and members of the community, identifying service needs and creating appropriate service plans for participants and engaging in administrative functions to support organisational requirements.

The role is classified as SACS 3.1 and Maximum Term Contracts until 30 June 2022. We have vacancies at Wayville and Elizabeth locations.

Requirements for Success

• Experience in providing a high quality customer service
• Demonstrated high level communication skills including verbal, written and interpersonal
• Proven ability to take initiative, problem solve and work autonomously when required.
• Commitment to ensuring that people with a disability have access to high quality and responsive services
• Knowledge of Customer Relationship Management databases would be advantageous
• Demonstrated ability to embrace change and strive for continuous improvement.
• DHS Working With Children Check and NDIS Worker Check – Apply Here

What can we offer you?

• An attractive remuneration package, including Salary Packaging - save up to $15,900 per year tax free!
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
• An Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family members

For more details or enquiries, please contact: Tim Gogoll at (08) 8378 4100 or [email protected] using the subject line: Customer Relations Specialists enquiry via EthicalJobs.

Skylight Mental Health is committed to promoting a diverse and inclusive workforce including people from all genders, ages, abilities, sexualities, cultures, bodies and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people and people with mental health lived experience.