• Full time, Permanent
• Location: Victoria (Head Office - Preston)
• Level 4 SCHADS Award

Position Context:

The Operations Support Officer will work in close partnership with the Line Manager and internal stakeholders to provide operational support in coordinating a diverse range of activities to assist in Me Well’s successful NDIS service delivery across all States. This will include supporting the development of operational processes and guidelines to ensure quality service to customers. It is expected that the Operations Support Officer will have NDIS knowledge and experience, stakeholder engagement, excellent written and verbal skills and knowledge of the mental health and/or community sector services.

Requirements:

• Provide support to the Line Manager, as directed, in process improvement activities and in the overall effective operation of Me Well services nationally
• Assist with the identification and recommendation of process improvements to improve overall efficiencies and cost effectiveness
• In consultation with Team Leaders and Operational Managers, ensure effective tools and mechanisms are in place within CXS to successfully support teams
• Assist with the development of internal status reports and carry out follow up actions, as required
• Undertake regular reviews and identify corrective actions of incident records in line with the Critical Incident Reporting process
• Ensure timely reporting is completed by internal stakeholders of reporting obligations to NDIS Commission
• Provide assistance to Line Manager and the Billing team in the resolution of billing errors
• Assist and support Line Manager and operational staff as it relates to activities required in completion of audits
• Provide assistance to Operations Managers and delivery staff as it relates to the identification of any gaps in mandatory NDIS reports, and internal mandatory customer documents

Organisations Context:

Backed by Neami National (one of Australia's most respected service providers in the mental health sector) Me Well is a national Not-For-Profit organisation setup specifically to provide services under the new National Disability Insurance Scheme (NDIS). Joining Me Well now in the early roll out stage means you will be working with us to shape how services will be delivered under the new scheme.

This will be a challenging role but offers great opportunities for learning, development and career progression as the organisation rapidly expands over the next 12 months. As a Not-For-Profit you will be working for an organisation that values people from all walks of life with rich and varied skills from all sectors and professional backgrounds.

Me Well also offers generous salary packaging with up to $15,900+ in tax free pay per FBT year for full time and part time positions. If you are passionate about making a real, tangible difference in people's lives, Me Well is the place for you.

A position description is attached.