• Coburg
• Full Time, ongoing
• Current Flexible Work From Home Option

Your new organisation

At Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services. A career at Merri will see you contributing to a culture that affects change for our clients and the wider community. We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.

Your new role

The Home Care Packages (HCP) Service provides older people who want to stay at home with access to a range of ongoing personal services, support services and clinical care that help them with their day-to-day activities. The program is part of the Australian Government’s continuum of care for older people in Australia, providing services between the Commonwealth Home Support Program and residential aged care.

Reporting to the Team Leader, Home Care Packages, the Intake and Service Advisor is responsible for promoting and raising the profile of the HCP Service, responding, facilitating and coordinating new business, monitoring quality and applying continuous improvement initiatives to support a positive client experience. This role will also be the primary backfill to the Home Care Packages Team Leader.

This is a newly created position where you will be able to put your personal stamp on the role's development, including:

• Promoting Merri Health Home Care Package Service within communities, referring agencies and relevant providers
• Strengthen triage processes for responding to enquiries and referrals and coordinate all intake related tasks, including allocation of new consumers to the Care Advisor team
• Monitor and audit client satisfaction and implement quality initiatives to support ongoing quality improvement and competitive edge
• Develop and maintain positive stakeholder relationships and engagement, and build networks to promote and market Merri Health’s brand
• Manage a caseload of clients, as required, ensuring targets are met

What you’ll need to succeed

To be successful with Merri you will go above and beyond to achieve great results for our clients, the organisation and yourself. We’re looking for individuals with:

• Appropriate Qualification recognised by the employer compliant with Australian Qualifications Framework (e.g. Diploma of Case Management and/or Community Services /Nursing/ or related field, or Tertiary qualification in a health related field
• Understanding of Aged Care Quality Principles and their application within the home care setting
• Relevant experience in care planning and case management with financial skills to develop and monitor package expenditure for home care package recipients
• High organisation and prioritising skills with demonstrated ability to meet set targets and deadlines in a dynamic and growing environment
• Moderate to high computer literacy skills, including Microsoft Office/Excel and client database management systems
• Fluency in a language other than English, desirable but not essential

What we offer

We offer a diverse, inclusive and flexible environment which encourages you to bring your whole self to work. As the successful applicant you’ll be joining an organisation where you will be supported to grow, learn and develop your skills to reach your potential.

You will also have access to generous salary packaging, purchase leave and flexible work arrangement options.

What you need to do now

If this position captures your interest, take a few minutes to learn more about us on our website. If you would like to review the position description or have any questions about the role please refer to our Career Portal for further information.

Merri Health will only accept applications that are submitted via our Career Portal by clicking Apply Now. Please include a resume, cover letter and a separate response to the Key Selection Criteria as detailed on the last page of the attached position description. Previous Applicants Need Not Re-Apply.

What else do I need to know

Preferred candidates will be subject to comprehensive reference and pre-employment background checking conducted by Merri Health prior to an offer of employment, including criminal record history check, disability worker exclusion scheme check and other employee screening and credential checks as determined by the position description.

All candidates must have the right to work in Australia. Merri Health is an equal opportunity employer and is committed to ensuring a safe environment for children and young people.

We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQA+ community and those living with a disability to apply.