Your new organisation

At Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services. A career at Merri will see you contributing to a culture that affects change for our clients and the wider community. We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.

Your new role

As a Carer Response Officer you will be responsible for:

• Undertaking the day to day Carer Gateway Intake and Registration functions for the state of Victoria to ensure a consistent and effective experience for clients of the Integrated Carer Support Service (ICSS).
• Facilitating the process for each individual carer through the Intake and Registration Stage when a carer may present with an enquiry or request.
• Referring carers who are identified as having complex support requirements to the Senior Carer Advisor so that appropriate supports can be provided to meet the carer needs.
• Ensuring that referrals are made in a timely manner to service providers and Merri’s consortia partners.

What you’ll need to succeed

To be successful with Merri you will go above and beyond to achieve great results for our clients, the organisation and yourself. We’re looking for individuals with:

• A Certificate IV in Disability, Community Care or equivalent.
• Experience in a client service delivery role and knowledge of intake and registration functions to obtain accurate information.
• Knowledge of the community care sector, including the challenges faced by carers of people with a disability, chronic illness, mental health condition and the aged.
• Proven ability to foster and maintain relationships with internal and external stakeholders and to relate to and work effectively with a diverse range of individuals and communities.

What we offer

Carer Response Officers are the first point of contact for callers to the Carer Gateway and undertakes the Intake and Registration functions for the state of Victoria, which also comprises the provision of appropriate information and emergency respite for Carers.

We offer a diverse, inclusive and flexible environment which encourages you to bring your whole self to work. As the successful applicant you’ll be joining an organisation where you will be supported to grow, learn and develop your skills to reach your potential.

You will also have access to generous salary packaging, purchase leave and flexible work arrangement options.

A position description is attached.