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Support Advisors x2 - Southern Suburbs

Mercy Community Services Limited
  • 2x permanent full time positions
  • Join our large, growing and diverse Community & Home Support team!
  • Salary Package up to $15,900 per annum, and receive discounted Child Care

About MercyCare

MercyCare is a leading aged care, early learning, disability, family and community services provider. We have a large and diverse workforce delivering programs and services throughout Western Australia. Our Vision is for people and communities to thrive and we are guided by a person-centred approach in all aspects of service delivery.

A little bit about the position

Due to growth, 2 exciting opportunities have become available in our home care package management team. These roles are being offered on a permanent full time basis overseeing Perth’s southern suburbs.

The successful candidate will be responsible for advising, supporting and monitoring services to all Community and Home Support consumers, including government funded and private consumers. You will be coordinating the care, liaising with Allied Health and managing the budget of consumers with home care packages and coordinating the care of CHSP respite clients.

You will additionally be leading a team of direct support and service staff which includes providing guidance, mentoring and supervision and will identify and provide learning opportunities for staff to ensure support provided to consumers/carers is delivered based on a consumer directed support model incorporating the principles of wellness, independence and person centred care.

Minimum requirements

  • A Certificate IV in Community Services / Aged Care / Disability / Case Management is essential, or a Health / Human Services equivalent tertiary qualification
  • Experience in managing home care packages and supervision of staff is desirable
  • Demonstrated knowledge of service provision, allocation and compliance with contractual obligations to ensure quality service
  • Well-developed communication, and interpersonal skills
  • Demonstrated time management and organisational skills to effectively plan and prioritise work tasks
  • Demonstrated decision making and problems solving skills to innovatively manage the provision of quality support
  • Demonstrated empathic and flexible approaches to manage the sensitivities of conflict resolution of consumer / employee issues
  • Proficient in the use of the Microsoft suite of programs including Outlook, Word and Excel with knowledge and experience with electronic Information Management System
  • Current Basic First Aid Certificate
  • Current C Class Driver’s Licence
  • National Police Clearance (obtained within the last 6 months)

Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.

MercyCare is committed to building an inclusive environment which respects the inherent dignity of every individual.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people from culturally diverse backgrounds.

MercyCare is committed to the protection of children and young people.

Click Apply Now to view the position description and to submit your application.

How to apply

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