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Youth Worker - Frontyard Integrated Model

Melbourne City Mission
  • Casual positions available on a 24 hour rotating roster across 7 Days per week at our CBD Location
  • We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions
  • MCM recognises the importance of investing in the training, learning and development of our employees

About the program

Frontyard is a specialist youth service (15 – 24 years) providing a range of multidisciplinary, intensive support in one building that disrupts disadvantage. Frontyard aims to support young people holistically to meet their physical, emotional, and social needs with the end goal a pathway out of homelessness.

This role sits within Frontyard’s Accommodation Program. The program is a longer-term therapeutic housing option for young people that universal homelessness services have not been able to assist in breaking the cycle of homelessness they are experiencing. The program works from a healing oriented, strengths-based framework and focuses on working with young people to reach their goals and exit the homelessness service system.

We are seeking people who are strong advocates for social justice that want to ensure positive outcomes for young people through going above and beyond to achieve sustainable outcomes. If you are passionate about creating sustainable and supportive opportunities for young people and want to leave your mark on changing the status quo, then this is the role for you.

About the role

The Accommodation Support Worker provides intensive support to young people who are accommodated at Frontyard. The position is responsible for proactively engaging and supporting young people in a way that promotes their strengths and empowers them, to achieve their goals. The position provides day to day assistance in running of the accommodation, maintaining a safe, positive and welcoming program environment and helping young people to achieve their goals.

Must be able to work across morning, afternoon and night shifts 7 days per week.

Duties include but are not limited to:

  • Work toward client goals, in partnership with Frontyard’s case management, housing support and mental health teams, in partnership with young people.
  • Respond appropriately to young people presenting with difficult and challenging behaviours; managing crises and incidents.
  • Conduct risk assessments and create innovative and proactive responses to risks identified.
  • Deliver programs and support in an accommodation setting that creates opportunities for young people to build their tools and skills for life.
  • Applications should include a current CV, Cover Letter and address three key questions. Applications that do not address the questions will not be considered.

Skills and experience


  • Tertiary qualifications in youth work, community development or social work or related qualification or extensive community sector experience.
  • A clear understanding of working within a key worker framework including intake, assessment and ongoing support processes.
  • Understanding or experience working with young people experiencing homelessness, including knowledge of trauma informed or healing oriented approaches.
  • Strong ability to actively and assertively engage young people with complex needs, particularly in an accommodation environment.
  • Excellent communication and problem-solving skills encompassing interpersonal, verbal and written, and negotiation skills.

Please refer to the position description for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click “Apply Now” to be redirected to our website.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Youth Worker - Frontyard Integrated Model enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process.

Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense.

MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.


At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please email recruitment@mcm.org.au.


MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

A position description is attached.

How to apply

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