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Team Leader - Support Coordination

Melbourne City Mission

About the program

MCM offers tailored support services to people with a disability and to their families. Support Coordination supports people by facilitating and implementing access to support services with a focus on quality, capacity building and supporting participants to live the life they choose.

MCM's Support Coordination programs operate under the National Disability Insurance Scheme (NDIS), Disability Act 2006.

About the role

Team Leader - Support Coordination (West) will provider effective management and leadership to a team of staff delivering support coordination and specialist support coordination, including overseeing service delivery performance in accordance with business requirements.

Duties of the role include but are not limited to:

  • Delivering a high quality standard of support to participants
  • Leading and managing the team to meet service objectives
  • Maintain current and accurate documentation reflecting best practice support coordination
  • Contribute to continuous improvement of supports
  • Promote a safe environment for the team and people we support

Skills and experience


  • A minimum of three years' experience in leading staff teams to deliver to business activities
  • A relevant tertiary qualification or relevant work experience
  • Demonstrated effective communication and interpersonal skills
  • Demonstrated completed management and conflict resolution skills
  • Effective and supportive supervision experience


  • Business development experience

Please refer to the position description for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click “apply for this job” to be redirected to our website.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Team Leader - Support Coordination enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.


MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.


MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

How to apply

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