• Fixed-term full-time position available (12 months Maternity Leave)
• Bendigo location
• Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Click here to find out more about us!

Team Leader

This position is suitable for a person that has a positive, progressive and proactive management and leadership style to enhance the team of staff delivering Support Coordination in the Bendigo region.

The Team Leader will provide strong management and leadership to a team of staff delivering Support Coordination, including:

• Overseeing service delivery performance is in accordance with the business requirements.
• Leading and managing support coordination staff teams to ensure that service delivery objectives are achieved.
• Effectively monitoring and managing support coordinator caseloads and allocation of participants
• Managing and supervising the support coordination that is delivered
• The Team Leader will also provide support coordination to people with a disability and their families.

About the role

As a Team Leader you would be joining a large supportive team who work across four sites – Thornbury, Boronia, Werribee and Bendigo. Every day is different, but a typical day could include:

• Leading and managing support coordination staff teams to ensure that service delivery objectives are achieved.
• Effectively monitoring and managing support coordinator caseloads and allocation of participants
• Managing and supervising the support coordination that is delivered
• Effectively monitoring the development and implementation of participant plans
• Coordinating communications, decisions and actions relevant to the support coordination activities to the staff and the Program Manager.
• Facilitating and attending meetings where necessary to assist in the support coordination service
• Effectively managing compliments and complaints

About you

• A relevant tertiary qualification in health, education or community services.
• A minimum of three years’ experience in leading staff teams to deliver to business activities to the required business standards
• Demonstrated effective communication and interpersonal skills including the ability to engage effectively with a diverse range of people
• Demonstrated complaint management and conflict resolution skills
• Demonstrated experience in providing regular supervision to a staff team
• Effective time management skills to manage competing priorities
• Experience in data analysis and reporting to articulate business performance
• Proficient skills in the use Microsoft Office and other relevant computer applications to efficiently perform the duties of the role.
• Working knowledge of the Disability Act 2006 and National Disability Insurance Scheme.

Please review the position description below for the full duties and key selection criteria.

Benefits

We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.