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Case Manager - Finding Solutions

Melbourne City Mission
  • Join our passionate team in the Finding Solutions program to make a difference in young people's lives
  • Be part of an engaging team that thrives on challenges
  • Competitive remuneration package with salary packaging benefits available

About the program

The Finding Solutions program is based at our Braybrook site and sits within the Youth Early Intervention and Homelessness portfolio and is one component of our Early Intervention services.

Finding Solutions works across the North and West metropolitan regions of Melbourne, with referrals into the program coming from Child Protection and Child First. Finding Solutions provides a rapid response to young people and their families in the North/West metropolitan region in order to prevent family breakdown and entry to the Child Protection and Out-of-Home Care system.

About the role

This position sits within a multidisciplinary team and duties may vary according to the changing needs of the organisation. Duties of this role may include but are not limited to the following:

  • Provide high quality case management responses to clients using innovative and effective case work practices.
  • Provide outreach support to young people and their families in their own settings that enables them to achieve their goals.
  • Develop, maintain and review care plans that help young people create positive and sustainable pathways and relationships within the family.
  • Provide short term, holistic responses to young people and their families to address relationship conflicts and the underlying issues that may lead to conflict.
  • Provide case-coordination and support to young people helping them to explore and access additional supports as identified.
  • To participate in a duty system that receives referrals from Child Protections, Child First and community services.

Skills and experience


  • Bachelor of Youth Work, Social Work, or a related discipline.
  • Demonstrated knowledge of Child Protection and Out-of- Home Care system.
  • Experience in working with young people and families who at risk of Child Protection interventions/notifications.
  • An understanding and experience with the youth homelessness sector and/or mainstream services, including knowledge of patterns, trends and systemic issues.
  • Demonstrated ability to work collaboratively with other organisations, in formal and informal partnerships, to achieve client outcomes.
  • Demonstrate that Child Safety is a primary part of everyday thinking and practice.
  • Demonstrated well-developed written and verbal communication, interpersonal, conflict resolution, negotiation and mediation skills.

Download the attached Position Description for the full duties and key selection criteria.

How to Apply

For more information, including a closing date and how to apply, please click “Apply Now”.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Case Manager - Finding Solutions enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence.

All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

How to apply

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