• WFH - Remote role anywhere in Australia

ABOUT MELANOMA PATIENTS AUSTRALIA

Melanoma Patients Australia is an independent, not for profit charitable organisation founded in 2006 by patients for patients. Melanoma Patients Australia's vision is to create a world where no one affected by melanoma walks alone and our purpose is to support, connect and advocate for all Australian's affected by melanoma and work towards prevention. For more information, please go to melanomapatients.org.au.

THE ROLE

The Specialist Support & Programs Officer is a new and evolving versatile and multiskilled role combining direct client support and care, with administrative program & project support within the National Melanoma Specialist Support Service.

This role delivers empathetic and supportive front-line care, information, and referral of inbound requests to the National Melanoma Specialist Support Service, and may be contacted via telephone, email, or online referral systems. Using a triage model, clients affected by melanoma will be connected to both internal and external supportive care options based on their needs. The Specialist Support and Programs Officer also plays an integral program and volunteer support role within the National Melanoma Specialist Support Service.

CONDITIONS OF EMPLOYMENT

• Term: Full Time – Fix term until 30 June 2027
• Hours Per Week: 38 hours week
• Hourly Rate / Salary: Health Professional & Support Service Award
• This is a fully remote work from home role. You can be located anywhere in Australia.
• Applicants must have facilities to enable working from home.

WHY JOIN MPA?

MPA is forward thinking organisation that is committed to reducing the impact of melanoma across Australia by supporting those diagnosed, their family and carers through creating a world where no one affected by melanoma walks alone. Through our support, we can provide a suite of resources and specialised clinical expertise which offer evidence-based tailored information in relation to diagnosis, treatment, symptom management and emotional wellbeing.

Via ‘client centred’ interactions, the staff and volunteers at Melanoma Patients Australia are passionate and committed in what they do, offering empathy, kindness, understanding and advocacy through either one on one or group based supportive care services. With a diverse and inclusive culture, Melanoma Patients Australia works across Australia with a wide range of support offered and the National Melanoma Support Services available from the East Coast to the West Coast.

Working from your virtual home office, staff are rewarded through a competitive package having access to flexible work arrangements, salary packaging options, employee assistance program (EAP), professional development opportunities and an excellent support network providing both a collaborative and productive team environment.

QUALIFICATIONS AND EXPERIENCE

• Undergraduate / background in health-related field (desirable)
• Understanding in relation to the impacts of a life-threatening illness for people with a diagnosis of cancer, including impact on family and friends (desirable)
• Experience in a similar role (highly desirable)
• Highly developed interpersonal skills to communicate empathetically and effectively
• Experience working on-line / video and telephone (desirable)
• Experience in the not-for-profit sector (desirable)
• Demonstrated administrative skills with proficiency in IT systems including Microsoft Office and customer relationship management systems (essential)
• Excellent written and verbal communication skills
• Experience working autonomously, without direct supervision, whilst understanding scope and escalation logic
• Experience with organising multiple tasks, ability to remain methodical and systematic
• Synergy with Melanoma Patients Australia’s vision and values

Next steps

A full position description is attached and can also be found via the following link: Specialist-Support-Programs-Officer-Position-Description-3.pdf.

Please direct any questions through to [email protected] using the subject line: Specialist Support & Programs Officer - Remote / Work from Home enquiry via EthicalJobs.