• Hours: Full time
• Salary: $52,927.60 per annum (pro-rata)
• Status: We have 2 fixed-term positions available – one for 11 months and one for 4 months
• Location: Melbourne

What we do

The Australian Energy Foundation is leading the way to an equitable zero carbon society. We accelerate the energy transition by empowering communities to take action.

Through our energy expertise, tenacity, and partnerships, we:

1. Demonstrate the pathways to a zero carbon society.
2. Influence and inspire to build understanding, investment and action.
3. Deliver solutions that have a positive impact.

We are practical visionaries; a national for-purpose organisation whose work benefits all Australians.

What you will do

• Provide a high-quality customer focused service from enquiry to upgrade
• Bookings and manage appointments
• Undertake phone surveys with customers and project participants
• Administrative tasks such as preparing and posting letters to participants
• General project administration

What an average week might look like

• Answer the phone and respond to email enquiries from program participants.
• Assess the eligibility of potential program participants.
• Provide general advice and information about the project to customers, project participants, delivery partners and installers over the phone and by email.
• Collect personal data and other information from potential project participants and record it directly in the Customer Relationship Management (CRM) system whilst on the phone.
• Book home visits for program participants and subcontracted installers.
• Collaborate with team members to resolve enquiries and issues

How you will make an impact

This role is integral to the delivery of the Victorian Healthy Homes Program to a high-quality standard, providing participants with up to date information and scheduling of their home upgrades. The Healthy Homes Program is a research study aiming to identify whether improved thermal performance of a home, for people with pre-existing health issues, correlates to improved overall health and wellbeing.

You will have

• Excellent written and verbal communication skills
• Outstanding customer service
• Experience working with vulnerable members of the community is highly desirable
• Experience in data management and administration
• Ability to quickly learn new systems and processes

What’s in it for you

You will be surrounded by people who are driven by our vision of an equitable zero carbon society. In addition tocontributing to making the world a better place,you will have access to:

• Financial incentives for sustainable commuting to work practices and end-of-trip facilities
• A versatile work environment with flexible hours and the ability to work from home
• Individual learning and development plans to assist in your career progression
• Additional annual leave options including paid leave over Christmas and the ability to purchase extra leave
• A Health & Wellbeing Program with access to EAP

AEF is an Equal Opportunity Employer.We work with a diverse range of people and audiences at AEF. We encourage applications from Aboriginal and Torres Strait Islanders and other people of colour, people with a disability and people from the LGBTIQ community.

To be eligible to apply for this position you must be an Australian or New Zealand citizen, permanent resident or hold a valid work permit or visa.

If you have any questions about the role, please contact Daniel Chadwick, General Manager of Major Projects on (03) 9385 8502.