Mable is a disruptor in the health tech sector, transforming the aged care and disability support sectors, by providing the first online marketplace where Australians can find and directly hire the support they need. We're on track to become a big company that improves peoples' lives by making access to support affordable and easy.

Our contact centre is uniquely different. We are super passionate about our customers and hear first-hand how we are transforming their lives. We encourage our team to bring creativity and collaboration to work each day. We thrive on finding solutions to complicated situations. Our team is encouraged to share ideas and get involved.

This is a unique opportunity to gain valuable experience at a rapidly growing start-up based on a full- time pro-rata position.

The Role

We are looking to recruit the best customer service talent in the market. As the voice of Mable you will manage inbound and outbound client and support worker queries. Operating in a highly customer-centric and agile environment, you will deliver a customer experience that continually exceeds expectations.

You will be proactive, a critical thinker and a great problem solver.

You will be digitally savvy and interested in an opportunity that will open doors for further development and career opportunities at Mable.

If you would like to join a highly motivated team and work in a high-energy, high-growth industry where you can really make an impact every single day then join us and become part of the revolution.

About You

• You pride yourself and gain great satisfaction in providing amazing customer service.
• You care about your customers and will always go the extra mile to get them the best outcomes.
• You understand the importance of following call scripts but are a confident communicator and critical thinker who can solve things on the spot if needed.
• You like to work in an environment where there are clear processes to ensure outstanding customer experience and are comfortable providing constructive feedback to make these even better.
• You are resilient and a self-starter. You are motivated to get things done.
• You are tech-savvy and love to learn new things.
• You are great at using Salesforce or similar CRM systems.
• You love working in a small, collaborative team that enjoy having fun and supporting each other.

Your Background

We would prefer you to have two years' experience in customer contact centres or other customer service, or you can demonstrate to us that you are an amazing communicator and can connect with people.

Mable is a technology business, therefore we need tech savvy people and people who are curious to learn.

You need to be confident in using Google suite and Salesforce or can demonstrate an ability to pick similar systems up quickly.

You are a good listener, problem solver, critical thinker, and people person.

It goes without saying you will have excellent written and verbal communication skills.

Working at Mable

At Mable we value our people, diversity and making a difference is our passion. We offer a friendly and welcoming place to work each day.

Our offices are modern and open plan, and located right in the heart of the City, dangerously close to Pitt St Mall and QVB shopping.

We have transitioned our team to working from home with great success throughout the current COVID period, so we can offer great flexibility in working arrangements, depending on your needs.

If you would like to find out more about Mable please log onto our website at www.mable.com.au.