About us:

Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 1500 makes a difference to the lives of many people every day. They bring our vision to life – helping those we serve to pursue the lives they hope for, and enabling the communities we are part of to thrive.

As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.

Somerset Community Services is located in Fernvale and provides support to aged care clients and individuals living with a psychiatric, physical and/or intellectual disability. All Somerset services are conducted by working with individuals in a strength based and recovery focused framework. Somerset operates in both aged care and disability either on site or in the client’s own home.

Let’s talk about the role:

The Service Lead position leads a multi-disciplinary team across multiple programs to deliver upon program goals at Somerset Community Services in the Fernvale Region.

This role oversees the leadership, management, and development of the team. You will guide the service toward its primary objectives of supporting and empowering individuals and families within the community to achieve their full potential in the least restrictive environment possible.

The Service Lead for Somerset will:

• Coordinate and lead programs provided at Somerset, including the entry and allocation of clients to each program
• Work collaboratively to develop high quality service delivery frameworks
• Lead the operational function of each program (client programs and activities), including the analysis, design, development and maintenance of the programs
• Be responsible for decision-making for the programs and services delivered at Somerset; set priorities, plan and organise the work of the team and establish the most appropriate operational methods
• Support the team to develop, facilitate and evaluate programs/workshops for clients and their families/carers. Provide expert advice and employ a solution-focused approach to complex cases and clients that are escalated to you by team members
• Lead the team in supporting clients to identify and achieve goals in line with plans through skills development, capacity building, reablement and community connections
• Manage Service budget to ensure funding is acquitted within contractual agreements, and expenses are within operational parameters
• Provide supervision to staff and support team members to take an active role in identifying professional and organisational development needs
• Offer mentoring support, facilitate regular team meetings and assist team members to build their work-related skills
• Support team members to reflect, assess and manage risk related to casework and build upon their practice/evidence-based skills in line with each team’s practice framework
• Provide prompt advice to Community Services Manager about any issues impacting on Lutheran Services’ ability to meet its commitments to clients and/or contractual obligations
• Assist in the development of documents pertaining to the service

Now let’s talk about you:

Critical to your success in this role will be the proven ability to demonstrate:

• Experience leading the service delivery and community engagement and development for a regional service
• Hold a tertiary qualification in human services delivery and have previous industry experience
• Excellent written and verbal communication is essential, as is the ability to work autonomously
• High level of interpersonal skills with both internal and external stakeholders
• Thorough understanding of the NDIS
• Understanding of The Aged Care system, including CHSP and Home Care Packages
• Understanding of Queensland Community Care
• Compliance with the Disability Services Act 2006 screening requirements
• Willingness to undertake a pre-employment medical to ensure fitness for role
• A current Queensland driver’s licence

What we can offer you:

A professional work environment in an organisation that genuinely cares, values dedication and performance.

You will receive:

• Learning and development opportunities
• Access to salary packaging
• Good work life balance
• Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
• Membership to our dedicated Employee Assistance Program

A position description is attached.