Lush Cosmetics's logo

People Support Manager

Lush Cosmetics
  • 12 month contract
  • Reports To - Company Directors
  • Direct Reports - Safety Officer, People Support Business Partner, People Support Advisor, Recruitment Coordinators
  • Location - Villawood, NSW (occasional travel may be required)

The People Support Manager is responsible for leading the People Support team in shaping the strategy and direction of the business’ people culture. This role ensures that LUSH continues to build and sustain a culture of continuous improvement of people development and support practices, programs and policies that align with employment law, best practice and company values. In this role you will develop and implement the people management strategy and provide guidance and support for all business units in the region.

Key Objectives:

  1. Support the Leadership team in creating, developing and implementing all elements of the people strategy at Lush.
  2. Sustain a culture of compliance and continuous improvement of people management systems and processes for the benefit of both the business and all employees.
  3. Manage Lush’s recruitment and selection processes ensuring compliance with policy and employment law.
  4. Lead Lush’s safety strategy, ensuring that safe work practices are at the heart of everything we do and that any workplace injuries are effectively managed.

Responsibilities:

  • Manage and report on monthly KPI’s around people management, including and not limited to, turnover, performance management and grievances, engagement levels, exit interviews, wellness and absenteeism.
  • Advise on employment law and how it applies to the business, ensuring that the business remains compliant with all applicable awards and instruments.
  • Develop recruitment strategies for all business units to ensure that staff recruitment for seasonal peaks is managed effectively in accordance with the needs of the business units.
  • Work alongside Lush’s EAP to promote its benefits, drive appropriate usage and use its findings to advise Senior Management on improvements and decision making.
  • Ensure compliance with workplace health & safety laws, and Lush’s participation in the WorkCover program in Australia, and ACC program in New Zealand.
  • Manage workplace change, advising the business on, and assisting with, structural changes to build a long term sustainable business.
  • Maintain historical people support records by designing a filing and retrieval system relating to employees past and current performance including, but not limited to, appraisals, grievances, training and performance management documents.
  • Manage national and global engagement surveys, collating, analyzing and communicating the results. Provide reporting and analysis of the results to advise Senior Management on people strategy and direction.
  • Manage, coordinate and facilitate the resolution of all forms of complaint handling, whether through informal means, formal complaints, or whistleblowing channels.
  • Arrange and supply employees with contracts ensuring that all LUSH contracts in the retail business are in line with employment law and company values.
  • Assist in developing training appropriate for improving the people culture within the business.
  • Advise on and facilitate visa applications as needed by the business.
  • Support Diversity & Inclusion initiatives across the business, helping to embed the principles across all business units.
  • Other tasks and responsibilities as may be required from time to time to meet the changing needs of the business.

Our Perfect Match:

  • Holds a professional qualification in HR and/or related field and is committed to continuous professional development.
  • Has 3+ years experience in a leadership or executive role.
  • Is experienced in managing and motivating teams, assisting them to balance workloads and achieve their aims.
  • Is able to apply an extensive knowledge of employment law and relevant legislation in both Australia and New Zealand.
  • Balances the ability to strategise on initiatives that will support the key objectives with the ability to execute that strategy in a timely manner.
  • Is able to balance multiple competing priorities and manage expectations of key stakeholders.
  • Demonstrates key leadership skills to bring the best out in a team and is an expert communicator across all levels of the business.
  • Is meticulously organised and has an eye for detail.
  • Utilises information available and seeks out new information to develop effective strategies that contribute to business goals.
  • Has a strong ethical compass and is passionate about our brand values and beliefs.

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer:

  • A supportive team environment where your input and opinion is valued.
  • A progressive work environment that celebrates diversity.
  • Paid birthday leave.
  • A generous discount on LUSH products keep you smelling and feeling fresh.
  • A welcome pack of LUSH products and eco-friendly goodies.
  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Applications:

Does this sound like the perfect role for you? If so, please apply by uploading your resume and cover letter in PDF format through the link below!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. We are an equal opportunity employer and we celebrate our diverse workforce.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily