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Service Delivery Coordinator / Scheduler

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Play a key role as a Service Delivery Coordinator/Scheduler in the Client Services team, whose function is to support clients to access services that assist them to meet their individual goals and objectives. This may include domestic assistance, personal care, social and respite services.

The successful candidate will be responsible for rostering/scheduling of Support Workers within the Aged Care and Veterans team. You will ensure that client support needs are met, and an efficient and safe working environment is maintained for Support Workers.

You will have demonstrated leadership qualities and effective communication skills in order to effectively supervise, support and schedule a cohort of 20 to 25 Support Workers working across Canberra and surrounding suburbs.

Key Responsibilities

  • Provide supervision and support to Support Workers, including regular appraisals
  • Rostering/scheduling of Support Workers in line with clients’ Support Plans
  • Effectively manage the rosters and how that relates to the Support Workers availability
  • Undertake payroll acquittal functions
  • Undertake on-boarding and induction of new Support Workers
  • Contribute to a supportive and collaborative team environment to achieve best outcomes
  • Oversee time and attendance records of Support Workers, including managing leave requests


  • Join one of Australia's largest Social Purpose Organisations
  • Competitive remuneration package including great salary packaging/tax benefits through Maxxia
  • Industry leading training, inclusive supportive workplace environment with ongoing development opportunities
  • Monthly rostered days off

Skills & Experience

  • Ability to manage competing priorities and meet deadlines within tight timeframes
  • Experience in a high volume scheduling or rostering environment
  • Ability to build and maintain relationships with internal and external stakeholders
  • Strong verbal and written communication skills
  • Strong client service focus through a person-centred approach
  • Relevant industry qualifications in Human Services or related discipline (Cert III or IV)
  • Experience in overseeing and delivering services in the community sector
  • Knowledge of the NDIS and NDIS Practice Standards; or knowledge of the Aged Care Sector and Home Care Common Standards

Successful candidates will be required to clear relevant state-based probity checks including National Criminal History Record Check and hold a valid ACT Working with Vulnerable People Card.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Brooke Niass at recruitment@lwb.org.au, using the subject line: Team Leader - Service Delivery Coordinator enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).

How to apply

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