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Team Leader, NDIS Support Coordination - South / West NSW or ACT

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless, refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

In this role you will lead, develop and encourage a team of geographically dispersed Support Coordinators to meet billable targets and provide quality client-based customer service. A thorough understanding on the National Disability Insurance Scheme (NDIS), Quality and Safeguards Commission and relevant legislation is required. Prior management experience within the disability or health sector and experience supporting young people, adults and aged clients with disability is desirable.


  • Tool of Trade Vehicle to support our regional NSW & ACT communities
  • Opt-in benefits such as Rostered Days Off for full time staff members
  • Salary packaging benefits with Maxxia, including meal and entertainment allowances
  • An organisation that champions diversity, inclusivity, and equality
  • On-going training opportunities in a supportive and collaborative team environment

Key Responsibilities

  • Provide supervision, advice and support to ensure a positive team environment
  • Guide the team to meet billable targets and to comply with the company’s set KPIs
  • Build and maintain positive relationships with key stakeholders and partners
  • Ensure all services and staff work in line with relevant NDIS legislations and standards
  • Facilitate monthly meetings and regular development opportunities for the team

Skills & Experience

  • Prior experience in a leadership or management role within a human services organisation
  • The ability to maintain & provide service user and staff confidentiality
  • Demonstrated knowledge of the NDIS and Quality & Safeguards Commission
  • Confident, articulate, and professional speaking and written abilities
  • Established problem solving and conflict management skills

Successful candidates will be required to clear all state-based probity checks; including but not limited to a National Criminal History Record Check and NDIS Worker Screening Check.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Zali Kakko at recruitment@lwb.org.au, using the subject line: Team Leader, NDIS Support Coordination - South/West NSW or ACT enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview

Life Without Barriers supports the Royal Commission into violence, abuse, neglect, and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).

How to apply

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