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Team Leader - NDIS Service Development

Life Without Barriers (National)
  • Work for one of Australia's largest Social Purpose organisations
  • Flexible role, supporting a diverse range of clients
  • 12-month contract with the potential for extension

Reporting directly to the Service Development Manager, you will take responsibility for overseeing the work of a team of Recovery Coaches and Support Co-ordinators.

If you are looking for the next step in your support career and are passionate about coming up with innovative ways to support our clients achieve their goals, we would love to hear from you. 

About the Organisation

Life Without Barriers is a leading social purpose organisation of 7,500 employees working in more than 440 communities across Australia. We partner with people (including those with a disability, in out of home care, experiencing homelessness, drug and alcohol misuse, who may suffer mental illness, are refugees and older persons) to change lives for the better.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Our NDIS Service Development Team is growing and is seeking a Team Leader to support,  motivate, mentor and train our Support Coordination and Recovery Coach teams ensuring the ongoing performance of the team and the safe and timely provision of services to our clients.

In this role you will be responsible for overseeing the daily Support Coordination and Recovery Coach services and will ensure that our supports are delivered to NDIS participants independent from other organisational supports, allowing each participant full choice and control over the services implemented for them.

Key Responsibilities

  • Coordinate and manage the daily operations of support services, including managing service agreements, delivery of client value, claiming and ensuring we achieve our operational objectives as defined through the business strategy
  • Formal supervision and management of a team of Support Coordinators and Recovery Coaches, including reflective practice coaching and mentoring.
  • Ensure the team complies with NDIS legislation, NDIS Quality And Safeguard Practice Standards, and other relevant legislation and Life Without Barriers policies. 
  • Provide coaching and developing opportunities, manage conflict and address performance issues within your team.
  • Work with participants, families, carers, guardians and service providers to understand NDIS legislation and plan development processes. 
  • Development and maintenance of positive relationships with all stakeholders, including families. 
  • Provide a reflective framework for the continued improvement of support and service provided for our clients.

This position is offered on a 12-month, full time basis, located in our Unley office and working across the metropolitan Adelaide with flexible working arrangements.

Skills & Experience

  • Tertiary level qualification in human services or similar.
  • Exceptional understanding of the NDIS framework and legislative principles.
  • Demonstrated experience supporting clients with complex needs and circumstances, in particular psychosocial disability.
  • Experience managing/supervising staff in the NDIS or Disability sector, including a lived experience workforce.
  • Strong coordination, leadership and peer support skills. 
  • The ability to work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government
  • Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents.
  • High level communication, influencing, liaison and negotiation skills.
  • Current Driver’s License required.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Check and DCSI/DHS Disability Services Employment Screening.

Benefits 

  • Work within a team passionate about facilitating positive changes for people
  • Attractive Remuneration Package with salary packaging benefits
  • Ongoing training, support and career opportunities
  • Diverse and inclusive organisation

How to Apply

Include your resume and covering letter addressing the skills and experience requirements combined in one document, click 'Apply' and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact Manon Timmermans at recruitment@lwb.org.au, using the subject line: Team Leader - NDIS Service Development enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

How to apply

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