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System Support Coordinator - Newcastle

Life Without Barriers (National)

About the Organisation:

Life Without Barriers is a leading social purpose, not for profit organisation of 7000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   
  
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role:

Reporting to the Regional Director, North East NSW - Disability, Aged Care & Mental Health, in this role you will undertake compliance audits, develop continuous improvement plans, review systems and processes, and analyse service delivery data to improve the knowledge, skills and competencies of staff to ensure quality services are delivered.

This newly created, permanent full time role is located in our Newcastle Office.

Key Responsibilities:

  • Liaise, negotiate and communicate effectively with families, clients and other internal and external stakeholders to achieve successful outcomes for clients
  • Undertake quality assurance audits to monitor adherence to policy, processes and agreed service levels
  • Assist management in the assessment and review of service delivery, unit performances and budgetary compliance
  • Contribute to the design of systems to support the implementation of new policy directives
  • In partnership with management, monitor and assess the skills of staff in order to identify the further training required to develop staff skills
  • Monitor and track critical & reportable incidents

Skills & Experience:

  • Tertiary qualifications in the health or welfare field and/or equivalent experience
  • Demonstrated leadership ability within an organisation delivering services to people with disability
  • Current driver’s licence
  • Strong understanding of the National Disability Insurance Scheme (NDIS) and relevant legislation
  • Ability to train and support staff in relevant procedures and practices
  • Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents
  • Ability to develop positive relationships with a broad range of internal and external stakeholders
  • Demonstrated analytical and problem solving skills

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to apply

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