About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a newly created role, reporting to the Solutions Architect, you will be instrumental in leading the collaboration with internal customers to develop forms and workflow-based solutions to solve clearly defined business problems. This is a permanent full time role based in our head office in Newcastle.

Key Responsibilities 

• Work with multiple internal customers to ensure that business problems are clearly articulated
• Lead the collaboration with internal business customers to solve business problems
• Provide training to internal customers in the use of various forms and workflow-oriented tools, guiding them in the correct use of tools to solve their business problems
• Facilitate and promote strategic alignment of core business processes and corresponding data design with Enterprise Architecture aims
• Undertake analysis to develop clear and concise business solution options, recommendations and specifications to be considered by the project teams
• Identify, plan and facilitate workshops with Subject Matter Experts (SMEs) to gather business requirements, develop specifications and manage stakeholder expectations
• Document requirements, functional specifications
• Undertake data and migration analysis to support solution design and deployment planning
• Curate, in collaboration with the Solution Architect, a selection of forms and workflow-oriented software tools useful for supporting the development of solutions to business problems.
• Develop technical expertise in the use of the tools and understand the strengths and weaknesses of each tool.
• Facilitate in planning and execution of system testing and integration testing in conjunction with the SMEs and operational staff
• Lead discussions with business stakeholders, internal ICT and external software vendors to configure/ build system according to the business requirements

Skills & Experience

• Tertiary qualification or equivalent experience in business analysis
• Significant experience in engaging with business users to define business problems and design solution options
• Demonstrated experience in troubleshooting issues quickly and identifying and analysing solutions in a timely manner
• Demonstrated experience in handling sensitive material and maintaining confidentiality
• The ability to work collaboratively with a range of stakeholders including managers, peers, employees, external organisations, service providers
• Excellent written communication skills for the creation of correspondence and, as required, other materials or reports

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join a team that encourages innovative thinking
• New position working in a modern, best practice ICT environment
• Excellent tax benefits & monthly rostered days off

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).