About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Play a key role in identifying and targeting areas for practice improvement in partnership with Client Services to promote best practice in service delivery.  Permanent full time position located in any one of our VIC offices with flexibility to work in the office and remotely.

Key Responsibilities

• Build and maintain positive and professional working relationships with Client Services and other key stakeholders
• Develop, implement and monitor continuous improvement plans
• Assist in the development of policies, procedures, practice improvements and tools
• Train, coach, mentor and support Client Services staff to understand and be able to implement policy and procedure requirements into their practice to ensure positive outcomes for clients and meet the required practice standards
• Provide advice and support to Client Services staff to support the consistent application and implementation of legislation, standards, contracts and LWB policy and procedure requirements
• Coordinate and undertake internal audits in accordance with the Internal Audit Program
• Contribute to the process for renewing and gaining accreditation and licensing with the state
• Regularly conduct review and analysis of data to identify opportunities for improvement and practice development
• Facilitate reflective practice processes with Client Services staff

Skills & Experience

• Practice experience in the Disability sector
• Understanding of the regulatory and compliance frameworks and standards that are relevant to the disability sector in Victoria & nationally in accordance with NDIS
• Experience providing best practice quality assurance, against established standards
• Experience working collaboratively and building strong partnerships
• Experience implementing a Quality Management System  
• Well developed analytical and problem solving skills
• Experience working in a fast paced environment where you have shown adaptability and flexibility whilst working within a team

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join one of Australia's largest social purpose organisations
• Salary packaging and monthly rostered days off
• Work with skilled professionals to enhance the lives of the people we support

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact [email protected] using the subject line: Quality Assurance Practitioner enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).