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Practice and Programs Specialist - Ipswich

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.    

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The Practice and Programs Specialist (PPS) role is part of the QLD State Practice Hub team which has a focus on projects around practice development areas, models and implementation.  The Practise Hub provides active support around We Put Children First, CARE, TCI, Audit readiness, building a positive culture, running Communities of Practices (COP) across the state and other areas of practise development as required by the QLD leadership team.

This position is being offered on a full time contract period of 12 months. If you are a specialist in CYF, we would love to hear from you – this role will be located at our Ipswich office.

Key Responsibilities

  • Work in partnership with service delivery teams to implement and promote best practice in service delivery.
  • Implement organisational program related initiatives within the area.
  • Provide input into the development of new programs and practice initiatives and translate these into practice.
  • In partnership with Management, ensure compliance with relevant legislation, service standards and LWB policy and procedures, within the area.
  • Provide advice and practical assistance to Managers and team members on the application and implementation of legislation and standards.
  • Provide training, on-the-job coaching and mentoring to staff, to assist with skills development.
  • Report risks, poor practice and noncompliance with LWB policy and procedure and legislation.
  • Work cooperatively with other Practice and Programs Specialists to share resources and facilitate consistency of practice across the state.
  • Support service user participation and engagement with evaluation, design and delivery of LWB services in line with our client engagement and participation framework.
  • Implement area strategies to achieve accreditation and licensing requirements.

Required skills and experience

  • Tertiary qualification in Human Services or Social Sciences.
  • Expert knowledge and experience in the assessment, planning, delivery and evaluation of client support services.
  • Ability to demonstrate leadership within own area of expertise.
  • Demonstrated ability to develop and implement processes and systems to improve services.
  • Demonstrated ability to provide advice, support, coaching, mentoring and training to managers and staff.
  • High level ability to develop relationships and partnerships with managers and employees.
  • Effective time management and organisational skills.
  • Ability to use initiative and think laterally and strategically.
  • Demonstrated interpersonal skills, including the ability to build rapport.
  • Exceptional verbal and written communication skills.
  • Ability to travel within designated area to ensure equitable support of Operational teams.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role). 

Benefits

  • Ongoing training, support and career advancement opportunity
  • Tax benefits through salary packaging & tool of trade vehicle
  • Attractive Remuneration Package and Monthly RDO

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Stephanie at [email protected] using the subject line: Practice and Programs Specialist - Ipswich enquiry via EthicalJobs.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. If you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

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