Will suit someone with excellent customer service skills. As first point of contact you will support NDIS customers enquiring about LWB services & end to end process

• Based in Darwin, 12-month fixed term position – Prior NDIS experience essential
• Opportunity to work for one of Australia's largest not for profit organisation
• Attractive Remuneration Package with excellent tax benefits and RDO's

About the role

The NDIS Client Intake and Support Officer is the first point of contact for new customers purchasing services from Life Without Barriers within a regional disability service or locality.  You are responsible for coordinating the initial entry process for all NDIS customers enquiring about LWB services, to coordinate information and understanding of the needs of the customers and available services within LWB. This role is integral in supporting the NDIS end to end process in collaboration with operations to ensure customer satisfaction.

Key Responsibilities

• Work within the principles of the National Disability Insurance Scheme and relevant legislation
• Keep customers at the centre of practice
• Represent LWB; working proactively and positively with customers and stakeholders, including families, guardians, support coordinators and the NDIA
• Work in partnership with the customer to understand their needs and expectations
• Ensure new customers have information relating to LWB feedback and complaints processes
• Work with customers and key staff to develop a Service Agreement that reflects customer needs and preferences
• Provide weekly (or as directed) reports to the Operations Manager that includes new customer data, exits, trends and positive outcomes
• Escalate any issues of concerns to the Operations Manager including risks to reputation, service limitations and complaints
• Establish services within the parameters of relevant legislation, policy and procedure including HSE, IR and the National Disability Service Standards

Skills & Experience

Tertiary qualifications with a minimum of a Certificate IV in Disability, Mental Health or Community Services or equivalent demonstrated knowledge and experience

• Current unrestrictive Australian driver’s license
• Demonstrated relevant experience in working with people with a disability and their support networks
• Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
• Demonstrated experience working in a dynamic, high volume work environment

• A sound understanding of person-centred thinking, the principles of the NDIS and the National Disability Service Standards

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Benefits

• Join one of Australia’s largest social purpose organisations
• Salary packaging tax benefits, Meal Entertainment benefit, novated leasing and more
• Growing organisation with great career opportunities
• Ongoing training and mentorship
• Monthly RDO 

How to Apply

Simply click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact [email protected] using the subject line: NDIS Client Intake & Support Officer enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)