About the organisation

Life without Barriers is a leading social purpose, not for profit organisation of over 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  

For 25 years we have challenged the traditional ways of doing things, something forged by our founders – courageous families not willing to accept that any person should be denied opportunity. Our Purpose is clear - we strive to contribute to a world where each person can live a life free of barriers that prevent them from realising their rights and opportunities.

Leaders who thrive at Life Without Barriers are centred by our Purpose, actively build an inclusive culture and bring out the best in the people they work with. 

About the opportunity

You have the opportunity to join the Disability and Mental Health (DMH) Directorate at a pivotal time where we are focused on achieving our commitments to the people we support, their families and delivering Strategy 2025 and the Elevate Reconciliation Plan.

As a valued member of the team, you will coordinate operational activities for the Disability and Mental Health (DMH) Directorate to ensure that operational systems and processes are efficient and fit for purpose, and create national alignment across DMH.

Reporting to the Director – Business Operations DMH, you will provide timely, confidential, and high-quality project management, operational advice and support to the DMH leadership team as well as coordinating operational performance improvement processes and the implementation of national projects.

Your business acumen, analysis and project and stakeholder engagement skills will enable you to coordinate operational performance improvement processes and the implementation of national projects.

This is a permanent full-time position with flexibility to work from home and/or in any of our many offices throughout Australia.

Responsibilities include:

• High-level, holistic analysis of operational performance of DMH programs.
• Work with stakeholders to identify, assess and mitigate strategic, financial and operational risks.
• Support the introduction of new technologies, policies and processes to reduce the administration burden of DMH Client Services, improve service integrity and repeatability
• Manage the development, coordination, planning, execution and delivery of operational improvement projects utilising project management systems, tools and change management frameworks 

What you will bring

• Success operating at a senior level in a complex, geographically dispersed organisation in the community services sector.
• Demonstrated ability to manage multiple complex priorities and deliver high quality outcomes.
• Project Management experience and the ability to implement state-wide and national operational and business improvement projects and strategies.
• Proven experience in building and managing relationships with key stakeholders.
• Tertiary level qualifications in relevant field (e.g. business, psychology) or relevant equivalent qualifications and experience.

Benefits to you

• Progress your career within one of Australia’s largest and leading social-purpose organisations.
• Flexibility to work across a location of your choice. 
• Attractive salary packaging benefits and access to a monthly rostered day off

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

How to Apply

Click ‘Apply’ and follow the prompts. For any enquiries please contact Mikaella Latimore at [email protected] using the subject line: National Manager - Business Operations - Disability and Mental Health enquiry via EthicalJobs.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement https://bit.ly/2GzZGWA.