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Mentor Liaison Officer

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000+ employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Due to continuous growth, we are seeking a full-time Mentor Liaison Officer to join the Child, Youth and Family Team based in Unley working with the Department for Education’s School Retention Program in delivering 1:1 care mentoring services in community settings for children and young people in care.

The Mentoring program works in line with the CARE model striving to enhance the lives of children and young people in our Child Youth & Family programs incorporating a therapeutic, trauma informed approach. 

In this newly created role you will manage, provide support, guide and supervise mentors who engage with and support vulnerable children and young people with complex needs with the aim of addressing specific needs in that young person’s life. 

Key Responsibilities

  • Coordinate the intake and referral process of new children and young people entering the mentoring program.
  • Oversee and participate in the planning and implementation of purposeful mentoring activities.
  • Support staff to apply the Therapeutic Crisis Intervention system (TCI) to prevent, de-escalate and respond to crisis incidents.
  • Coordinate and oversee rostering and timesheet requirements for a team of mentors.
  • Promote, develop and maintain positive relationships with all stakeholders including clients and their families.

Skills & Experience

  • Degree in Human Services or related Discipline or equivalent working experience in a similar role.
  • Experience in the co-ordination and management of programs for children and young people who have experienced trauma and disadvantage.
  • Demonstrated experience in managing and leading a team.
  • Demonstrated experience in understanding and application of child development and of planning activities to support the learning of a broad range of life skills
  • Strong verbal communication, report writing and computer skills.
  • Established problem solving and conflict management skills.
  • The ability to function effectively as part of a multi-disciplinary team.
  • Current Drivers Licence.

Successful candidates will be required to undertake probity checks including a National Criminal History Record Check and DCSI/DHS Working with Children Check. 


  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Diverse and inclusive organisation
  • Employee Assistance Program (EAP), monthly Roster Day Off

How to Apply

Include your resume and cover letter in one document, click 'Apply'.

For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au, using the subject line: Mentor Liaison Officer enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).

How to apply

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