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Intake Officer - Unley

Life Without Barriers (National)
  • Join our North Region team as an Intake Officer on a Full Time contract until June 30th 2022!

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation working in more than 300 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Join our Aged Care team as an Intake Officer on a Full Time contract until June 30th 2022. This position is responsible for the intake and assessment of clients from the My Aged Care portal, initial contact with the client, completing risk assessments and providing potential and new clients with information about Life Without Barrier’s Aged Care Services, focusing on wellness and reablement principles.

The role is based from our office in Unley.

Key Responsibilities

  • Assist in ensuring that all necessary documentation is received and completed according to LWB policies and procedures
  • Completing risk Assessments
  • Making initial contact with clients.
  • Information provision for new clients

Skills & Experience

  • Relevant qualifications and experience in community aged care and / or disability services;
  • Demonstrated knowledge and experience working within Community Aged Care;
  • A good understanding of Home Care Packages and the Commonwealth Home Support Program;
  • High level organisation and time management skills, which includes the ability to prioritise workload to meet changing demands;
  • Strong written and verbal communication skills and the ability to build relationships quickly
  • Experience in delivering a high level of customer satisfaction;
  • A good understanding of wellness and reablement;
  • Current Drivers Licence

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au using the subject line: Intake Officer - Unley enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

How to apply

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