About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   
 
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Due to internal movement Life Without Barriers is now looking for a highly motivated, enthusiastic, customer-centred Intake & Support Officer to join our team in Adelaide in a full-time on-going capacity.

In this role you will act as the primary liaison and facilitator for all new enquiries into our Aged Care and Disability Support Programs and for the maintenance of our on-going service agreements.

You will use information gathered during the client enquiry and on-boarding process to price service delivery, negotiate service agreements and coordinate placement or, alternatively, to refer the client to other more appropriate services based on your sector and industry knowledge.

You will work with your internal service delivery stakeholders to provide existing and potential new clients with a seamless and positive customer experience.

Key Responsibilities

• Receive and process all initial  or roll-over enquiries from current and new potential clients, stakeholders and/or funding bodies
• Liaise with relevant stakeholders around placement suitability and capacity based on client needs and preferences
• Represent LWB at industry and sector events and other forums
• Provide general information and education to internal and external stakeholders and consumers

Skills & Experience

• Relevant tertiary qualification and/or demonstrated relevant experience. Experience working with the NDIS or aged care will be a significant advantage
• Demonstrated experience in a client facing / administrative role
• Excellent interpersonal, communication and negotiation skills
• Ability to work independently, co-ordinate multi-disciplinary services and to self-manage outcomes
• Experience in using client management systems and databases to maintain records and prepare accurate reports
• Current Drivers Licence

Successful candidates will be required to undertake probity checks including a National Criminal History Record Check and Working With Children Check (where relevant to the role).

Benefits

• Opportunity to work for one of Australia's largest social purpose organisations
• Attractive Remuneration Package with excellent tax benefits
• Life Without Barriers offers ongoing training, support and career advancement opportunities
• Diverse and inclusive organisation