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Client Support Officer / Case Manager - Canberra

Life Without Barriers

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Opportunity to join the Life Without Barriers team on a 6-month full time contract as a Client Support Officer/Case Manager within our Aged Care and Veterans client services team.

The successful candidate will be responsible for undertaking client assessment and reviews, developing, monitoring, and reviewing service provision and goals in order to ensure the individual needs and goals of clients are met.

The ideal candidate will have previous experience in a similar role as a Client Support Officer or Aged Care Case Manager and will have a strong understanding of the Commonwealth Home Support Program, Home Care Packages and Veterans Home Care.

Key Responsibilities

  • Undertake client assessments and reviews
  • Produce high quality and comprehensive client support documents
  • Maintain communication with clients in order to support service development, planning and delivery
  • Work with clients to identify and achieve their needs, expectations and goals
  • Maintenance of referrals, client portal records and service bookings
  • Provide case management and/or coordination services for clients
  • Manage and monitor client budgets, funding and expenditure

Skills & Experience

  • Cert III or IV in Human Services or related discipline
  • Experience in delivering services in the Home Care or Aged Care sector
  • Knowledge of and ability to apply person-centred thinking
  • Commonwealth Home Support Program, Home Care Packages and Veterans Home Care
  • Ability to build strong relationships and work collaboratively with a range of stakeholders
  • Strong communication and time management skills
  • Strong IT skills     


  • Join one of Australia's largest social purpose organisations
  • Great tax benefits through Maxxia
  • Fantastic supportive environment with progression opportunities

How to apply

This job ad has now expired, and applications are no longer being accepted.

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